Field Support Engineer

Nordian; Porto Alegre; On-site; BRL 120,000 - 180,000; Full time

Job summary

Nordian, a U.S.-based leader in GNSS positioning technology, seeks a technical professional to bridge customers and engineering. You will provide remote and on-site support, ensuring proper integration of Nordian solutions across industries and gathering field insights.

With 3+ years in technical support or applications engineering, you will collaborate with cross-functional teams, travel up to 25%, and communicate in English as needed while based in Porto Alegre, RS.

Qualifications

• Bachelor's degree in Electrical, Electronics, Computer, Automation Engineering, or related field.
• 3+ years in technical support or applications engineering.
• Basic English for customer interactions and documentation.

Responsibilities

• Serve as the technical bridge between Nordian and customers to ensure integration and continuous improvement of solutions.
• Provide remote and on-site technical support across diverse industries.
• Gather feedback and coordinate with internal teams to address customer needs and support product improvements.

Skills

Technical support

Customer communication

Cross-functional collaboration

Travel readiness

Problem solving

Education

Engineering degree

Job description

Nordian is a U.S. based leader in high-precision GNSS positioning technology, delivering solutions for Precision Agriculture, Mining, Robotics, UAVs/Drones, Automotive, and National Defense. We integrate advanced sensors with state-of-the-art software to help customers optimize operations and drive innovation globally. Joining our team means working at the intersection of hardware, software, and real-world impact - across markets and borders.

This role is for someone who…

• Is energized by solving real technical problems in the field - and knows how to translate customer needs into actionable insights for engineering and commercial teams;
• Brings hands-on technical experience and the communication skills to bridge the gap between complex technology and diverse customer environments;
• Thrives in dynamic settings, takes ownership of customer outcomes, and is comfortable traveling when the work calls for it.

Responsibilities:

• You will be the technical bridge between Nordian and our customers - making sure our solutions are properly integrated, supported, and continuously improved. In practice, that means:
• Providing technical support to customers remotely and on-site, ensuring effective use of Nordian’s solutions across diverse industries;
• Acting as the main point of contact between customers and internal teams - gathering feedback, identifying needs, and keeping communication clear and efficient;
• Collaborating with engineering and commercial teams, sharing field insights to support product improvements and assist in pre- and post-sales activities;
• Participating in product testing, validation, and field trials to ensure solutions meet Nordian’s performance and quality standards.

Requirements:

• Bachelor’s degree in Electrical, Electronics, Computer, Automation Engineering, or a related field;
• 3+ years of experience in technical support or applications engineering roles;
• Basic English. Customer interactions, documentation, and internal communications might be conducted in English;
• Strong communicator, collaborative, proactive, and comfortable working across technical and commercial teams;
• Availability to work in Porto Alegre, RS
• Availability to travel up to 25% of the time.

Nice to Have…

• Experience in precision agriculture or supporting customers in the agri-tech market;
• Background in GNSS, positioning systems, or related hardware/software technologies;
• Familiarity with field validation and product testing processes.
• Advanced English.

Why Join Nordian?

At Nordian, you will join a growing and innovative environment with global operations and multidisciplinary teams. This role puts you at the center of how our technology reaches and performs in the real world, with direct exposure to customers, products, and engineering across multiple industries. We value autonomy, continuous learning, and people who want to grow alongside the company. You will find a collaborative environment, mentorship, and real opportunities to develop your career from day one.