Field Services Engineer (South Region)

Places for People; Tocantins; Presencial; BRL 247 000 - 330 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Pension with matched contributions up

35 days annual leave

Healthcare cashback program

Bonus scheme 2%

Training and development

Employee discounts

Resumo da oferta

Places for People in the UK is seeking an IT Field Services Engineer to support the Homes Plus Telephony project within the IT Operations Team, ensuring seamless telephony implementation and maintenance ahead of the Openreach analogue switch off.

Based from our London offices, this field role requires national travel to sites and offices. You will deliver, troubleshoot, and own field service requests, and contribute ideas to improve self-service options for customers.

Qualificações

• Proven track record of dealing with a broad range of customers with varying technical skills.
• Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
• Demonstrable experience in providing end-user support for a range of technologies, including Telephone systems, hubs, switches, routers, Cat 5, Cat 6, and fibre networking.
• Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management.
• Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes.
• Full UK driving licence.

Responsabilidades

• Supporting all aspects of the delivery and maintenance of telephony.
• Implementing networking and remote solutions as defined within the programme
• Solution support provided remotely or on site.
• Management and ownership of field service requests raised by our customers.
• Input into customer self-service ideas and improvements.

Conhecimentos

Customer facing

IT service desk experience

End-user support

Telecoms industry knowledge

Full UK driving licence

Formação académica

ITIL Foundation certification

Ferramentas

Telephone systems

Hubs

Switches

Routers

Cat5/Cat6

Fibre networking

Descrição da oferta de emprego

Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and colleagues.

So, what are you waiting for? Join a community that cares about you!

Role Purpose:Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of our Homes Plus Telephony project within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony prior to the Openreach analogue switch off.

Where will you be working:Using our offices in London as a base this is a field-based role which requires national travel to all our sites and offices

Key deliverables include, but are not limited to:

• Supporting all aspects of the delivery and maintenance of telephony.
• Implementing networking and remote solutions as defined within the programme
• Solution support provided remotely or on site.
• Management and ownership of field service requests raised by our customers.
• Input into customer self-service ideas and improvements.

Skills and Experience Required:

• Proven track record of dealing with a broad range of customers with varying technical skills.
• Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
• Demonstrable experience in providing end-user support for a range of technologies, including Telephone systems, hubs, switches, routers, Cat 5, Cat 6, and fibre networking.
• Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management.
• Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes.
• Full UK driving licence.

Preferred Qualifications

• Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
• ITIL Foundation certification.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.