Field Service Supervisor

Cummins Inc; Manaus; On-site; BRL 313,000 - 417,000; Full time

Job summary

Cummins Adelaide is looking for a Supervisor – Field Service (Mechanical) to lead a team of field service technicians, coordinating off-site repairs and servicing Cummins engines across automotive, industrial, marine, high horsepower and power generation sectors.

You will mentor technicians, schedule field service events, and ensure safety, quality checks and customer satisfaction while building strong relationships with customers and suppliers.

Qualifications

• Proven supervisory/leadership experience with a strong technical background, ideally in heavy diesel.
• Significant workshop experience with strong leadership and people management skills.
• Heavy Vehicle qualification is preferred.
• Motivated to develop a high performing, professional team with safety and customer service focus.

Responsibilities

• Oversee day-to-day field service operations for the branch.
• Plan, schedule and allocate all field service repair events.
• Lead, mentor, and coach technicians, remotely supervise repairs and sign off on work.
• Build and maintain relationships with customers and suppliers.
• Provide technical support to staff.
• Maintain OH&S compliance, conduct quality checks and drive continuous improvement.
• Maintain site housekeeping, workflow and traffic management.

Skills

Leadership

Technical knowledge

Workshop experience

People management

Safety culture

Education

Heavy vehicle qualification

Job description

We are looking for a talented Supervisor – Field Service Mechanical to join our team specialising in, repairs and servicing and support of Cummins engines in Automotive, industrial, Marine, High horsepower and Power generation applications for our Adelaide branch. This key appointment is responsible for coordinating all off-site based activities whilst providing direction to a team of dedicated field service technicians.

In this role, you will make an impact in the following ways:

• Efficiently manage the day to day running of field service work,
• Plan, schedule and allocate all field service repair events for the branch,
• Lead, mentor, and coach field service technicians - remotely supervise repairs and sign off on Technicians work - track and measure technician productivity and performance,
• Building and maintaining relationships with customers and suppliers,
• Provide technical support to the staff.
• Maintain a safe workplace in accordance with OH&S requirements. Conduct quality checks. Identify opportunities for continuous improvement initiatives
• Maintain a high level of housekeeping, workflow, and traffic management in the site.

To be successful in this role you will need the following:

• Proven supervisory/leadership experience with a strong technical background – ideally within heavy diesel
• Significant experience in a workshop environment with Strong leadership and people management skills
• Heavy Vehicle qualification - preferred
• Motivated towards developing a high performing and professional team and their commitment to safety and providing exceptional customer service

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Provide strong HSE direction , maintain Compliance standards

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2432916

Relocation Package No

100% On-Site No