Field Service IV

Vertiv; Sorocaba; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Vertiv is seeking a Mechanical Engineer to support field service activities in Salvador-BA, Brazil. You will be responsible for startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment, while building rapport with customers and colleagues to ensure responsive service.

You will follow safety policies, comply with ISO and export/import controls, and coordinate with Call Control and the service manager to plan and complete assignments,

Qualificações

• HNC/HND in Electrical/Electronics Engineering or equivalent.
• Experience of working in a technical service or test environment of AC Power equipment essential.
• Computer literate (MS Office: Word, Excel, Outlook).
• Previous field service experience essential.
• Excellent customer service and strong communication skills.
• Self-starter with ability to plan, organize and manage time under pressure.
• Clean valid driving license.

Responsabilidades

• Respond professionally to all assigned service calls.
• Follow safety policies and codes relevant to the task.
• Ensure spare parts are properly accounted for.
• Assist in maintaining 90% planned maintenance completion rate.
• Schedule and coordinate works with Call Control and supervisors.
• Maintain customer listings and report errors.
• Keep tools and company property secure and maintained.
• Work as part of the service team and complete daily paperwork.

Conhecimentos

Customer service

Communication

Time management

Safety awareness

Formação académica

Electrical/Electronics qualification

Ferramentas

MS Office

Word

Excel

Outlook

Descrição da oferta de emprego

Brief Job Description:

The Mechanical Engineer will:

Responsible for startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

RESPONSIBILITIES

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Assist call control to schedule, plan and complete any works as required, using established workflow procedures.
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
• Ensure availability to work during weekend and nights
• Report sales or service leads to the proper department via the correct process.
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Dispatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

Required/ Minimum Qualifications:

• HNC/HND in Electrical/Electronics Engineering or equivalent
• Experience of working in a technical service or test environment of AC Power equipment essential
• Computer Literate (All office associated programs such as, word, excel, outlook)
• Previous field service experience essential
• Excellent customer service skills
• Strong communication skills
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure
• Clean Valid driving license

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• PHYSICAL & ENVIRONMENTAL DEMANDS
• Physical demands of being on feet for long periods.

Time Travel Needed:

• None

LOCALIDADE

SALVADOR-BA (Telebras - Contrato CFM)

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]