Field Service Engineer – São Paulo, SP or NE Brazil

BR00 Agilent Technologies Brazil LTDA; Goiânia; Remote; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Travel opportunities

Job summary

Agilent Technologies Brazil LTDA is seeking a Field Service Engineer to install, maintain, and repair Tissue Diagnostics IVD instruments across customer sites. You will respond to service requests, schedule activities, and ensure clear communication with customers, management, and sales teams.

You will document time and service activities in SAP, contribute feedback to Product Specialists, and engage in continuous improvement. This role requires extensive travel and strong problem-solving skills.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Biomedical equipment servicing and IVD systems experience preferred.
• Strong IT and electronics troubleshooting skills.

Responsibilities

• Install, maintain, troubleshoot, and repair Tissue Diagnostics IVD instruments.
• Respond to customer service requests promptly and schedule service activities.
• Communicate clearly with customers, management, and sales teams.
• Document service activities and times in SAP and other systems.
• Provide feedback on product performance to stakeholders.
• Support continuous improvement and share knowledge.

Skills

Strong verbal and written comms

English proficiency

Troubleshooting and diagnostics

Electronics & electromechanical

Installation/maintenance/repair

Independent work

Education

Bachelor's degree

Tools

SAP

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Your Role

As a Field Service Engineer, you will respond to internal and external customer needs by performing repair, installation, upgrades, and preventive maintenance on Tissue Diagnostics IVD instruments and systems. These devices incorporate electro-mechanical, pneumatic, hardware, software, and systems components.

• Perform installation, maintenance, troubleshooting, and repair of Tissue Diagnostics IVD instrumentation.
• Respond to customer service requests in a timely manner and efficiently schedule service activities.
• Communicate effectively with customers, management, and sales teams to ensure expectations are understood and met.
• Maintain Agilent's reputation for exceptional customer service by adhering to company policies and procedures.
• Complete administrative documentation, service reports, and required paperwork accurately and on time.
• Provide feedback to Product Specialists, Manufacturing, and OEM vendors regarding product performance issues and anomalies.
• Utilize the complaint handling system as required.
• Accurately document time, expenses, and service activities in SAP and other reporting systems.
• Proactively communicate with customers before, during, and after service events.
• Support continuous improvement initiatives and share technical knowledge when appropriate.

Travel Requirements

90% to 100% travel required. Field-based role requiring customer visits 4 to 5 days per week. Average of 2 to 3 overnight stays per week. Must be comfortable operating as a "road warrior" in a highly customer-facing environment.

Qualifications

Education Bachelor's degree preferred. Equivalent combinations of education, training, military experience, and relevant work experience will also be considered.

• Biomedical equipment servicing
• Electro-mechanical systems
• In Vitro Diagnostics (IVD) instrumentation
• Medical devices
• Related technical service environments

Required Skills

• Strong verbal and written communication skills.
• Excellent listening skills and ability to effectively share information with customers and colleagues.
• Ability to read, write, and speak English.
• Strong troubleshooting and diagnostic capabilities.
• Knowledge of electronics, fluidics, pneumatics, and electromechanical systems.
• Experience with installation, maintenance, and repair of medical devices.
• Ability to work independently with minimal supervision.
• Sound judgment regarding issue escalation and decision-making.
• Strong organizational skills and attention to detail.
• Adaptability and flexibility in a changing environment.
• Ability to remain professional, calm, and solution-oriented in challenging customer situations.
• Collaborative team player willing to support colleagues as business needs require.

Preferred Qualifications

• Knowledge of IT networking concepts, including: IP addressing Windows Server environments Network connectivity Firewalls Experience connecting equipment to customer networks.
• A+ Certification or other relevant IT certifications.

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Additional Details

• This job has a full time weekly schedule.
• It includes the option to work remotely.
• Our pay ranges are determined by role, level, and location.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity Employer

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Job Information

Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.