Field Service Engineer

Cytiva; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

Cytiva, a Danaher operating company, is seeking a Field Service Engineer to repair, install, maintain and calibrate Cytiva equipment at customer sites across the LATAM region. You will collaborate with customers, sales and service teams to translate observations into actionable insights, demonstrate a team mindset, and prioritize urgent activities with a strong sense of urgency.

The role requires a engineering bachelor’s, 5+ years field service experience in biotech or medical devices, travel up

Qualifications

• 5+ years of field service experience in biotechnology, laboratories, or medical devices
• Electrical, hydraulic, pneumatic, mechanical troubleshooting knowledge
• Highly computer literate and fluent in English
• Willing to travel up to 75% including international trips

Responsibilities

• Responsible for repairs, installation, maintenance, and calibration of Cytiva equipment at customer sites around LATAM region
• Inclination and ability to listen to various stakeholders (e.g. Customers, Sales, Customer Service) and generate actionable insights
• Team mindset to work with and support fellow FSE’s and service team members
• Sense of Urgency - must have the drive/motivation to act
• The engineer also supports sales growth, service growth and customer satisfaction

Skills

Electrical troubleshooting

Hydraulic systems

Pneumatic systems

Mechanical troubleshooting

Highly computer literate

English fluency

Travel readiness

Driving license

Education

Bachelor's degree in Engineering

Tools

ServiceMax

Oracle

SAP

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for repairs, installations, maintenance, qualifications and calibrations of Cytiva equipment at customer sites around LATAM region.

This position reports to the Area Service Manager and is part of the Equipment Services – Hardware Solutions team working at customer sites to cover LATAM region.

What You Will Do

• Responsible for repairs, installation, maintenance, and calibration of Cytiva equipment at customer sites around LATAM region
• Inclination and ability to listen to various stakeholders (e.g. Customers, Sales, Customer Service) and generate actionable insights
• Team mindset to work with and support fellow FSE’s and service team members
• Sense of Urgency - must have the drive/motivation to act. Must be able to prioritize daily activities and determine what requires immediate attention
• The engineer also supports sales growth, service growth and customer satisfaction

Who You Are

• Bachelors (engineering discipline)
• 5 + years of prior field service experience in related fields on biotechnology companies, Laboratories, or medical devices industry
• Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory, and applications
• Highly computer literate
• English – fluent to receive technical training in English
• Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
• Able to travel 75% of the time, including international trips
• Drive License
• It would be a plus if you also possess previous experience in:
• Service Max - Oracle – SAP
• Commercial experience, including direct selling of products or services
• Fluent in Portuguese and Spanish

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.