Especialista de Suporte Técnico- Atômica e Molecular - Curitiba e região

Agilent Technologies Brazil LTDA; Barueri; Hybrid; BRL 90,000 - 130,000; Full time

Job summary

Agilent Technologies Brazil LTDA is seeking a field service engineer to install, implement, maintain and repair multiple systems at customer sites. You will diagnose performance issues, optimize hardware/software configurations, and deliver proactive support to prevent disruptions.

Qualified candidates have a Bachelor's or Master's degree with 1–2+ years of relevant experience. The role includes travel up to 75% and occasional remote work, with a full-time schedule and collaborative environment.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• 1–2+ years relevant experience in service/support roles.
• Post-graduate, certification, and/or license may be required.

Responsibilities

• Install and optimize hardware software and networks at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Collaborate with internal teams to provide customer solutions.
• Travel to customer sites as required (up to 75%).
• Provide technical training and support as needed.

Skills

Customer support

Field service

Troubleshooting

Communication

Time management

Education

Bachelor's or Master's Degree

Post-graduate certification (optional)

Tools

Networking basics

Hardware diagnostics

Job description

Job DescriptionResponsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.Installs and optimizes hardware/software/network products and configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.May have knowledge of third-party products.May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.May train other field engineers or customers.May calibrate equipment on-site for large volume customers.May qualify leads.Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.QualificationsBachelor's or Master's Degree or equivalent.Post-graduate, certification, and/or license may be required.Typically, at least 1-2+ years relevant experience.Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:75% of the TimeShift:DayDuration:No End DateJob Function:Services & Support