Field Service Engineer

Makino; São Paulo; In loco; MXN 209.000 - 313.000; Tempo pieno

Descrizione del lavoro

Makino is seeking a Field Service Engineer to provide on-site technical support, installation, maintenance, and repair of Makino machine tools across Brazil.

You will diagnose complex issues, perform preventive maintenance, train customers, and ensure machine performance meets factory specs. Travel-intensive role requiring strong communication and independent work skills.

Competenze

• Minimum of 3 years of experience troubleshooting industrial equipment, CNC machine tools, automation systems, or related manufacturing technology.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.

Mansioni

• Serve as the primary technical liaison between Makino and assigned customers.
• Diagnose and resolve mechanical, electrical, CNC control, hydraulic, pneumatic, and automation-related issues.
• Perform preventive maintenance, corrective maintenance, and emergency service calls.
• Utilize advanced troubleshooting techniques to identify root causes and implement effective solutions.
• Escalate complex technical issues when necessary and collaborate with product support teams to ensure timely resolution.
• Install, commission, and validate Makino machine tools and related equipment at customer facilities.
• Verify machine performance against factory specifications and customer requirements.
• Support machine relocations, upgrades, retrofits, and system integrations.
• Train customer operators and maintenance personnel on machine operation, maintenance, and troubleshooting.
• Promote best practices that improve machine uptime and operational efficiency.
• Develop and maintain positive relationships with customers through professional communication and service excellence.
• Complete detailed service reports, installation reports, and expense documentation in a timely manner.
• Maintain accurate records of service activities, parts usage, and machine performance.
• Utilize company systems and digital tools to support service operations and knowledge sharing.

Conoscenze

customer liaison

troubleshooting

communication skills

independent work

Formazione

Technical or associate degree in Electrical Engineering/Automation/Mechatronics

Descrizione del lavoro

Join Makino and Help Customers Maximize Manufacturing Performance

Makino is a world leader in advanced CNC machining centers, automation systems, and manufacturing solutions. We are seeking a highly motivated Field Service Engineer to provide technical support, installation, maintenance, and repair services for Makino machine tools throughout Brazil.

This customer-facing role is ideal for a technically skilled professional who enjoys troubleshooting complex equipment, working independently, and building strong customer relationships. The Field Service Engineer plays a critical role in ensuring our customers achieve maximum machine performance, reliability, and productivity.

Key Responsibilities

Customer Support & Technical Service

• Serve as the primary technical liaison between Makino and assigned customers.
• Diagnose and resolve mechanical, electrical, CNC control, hydraulic, pneumatic, and automation-related issues.
• Perform preventive maintenance, corrective maintenance, and emergency service calls.
• Utilize advanced troubleshooting techniques to identify root causes and implement effective solutions.
• Escalate complex technical issues when necessary and collaborate with product support teams to ensure timely resolution.
• Install, commission, and validate Makino machine tools and related equipment at customer facilities.
• Verify machine performance against factory specifications and customer requirements.
• Support machine relocations, upgrades, retrofits, and system integrations.

Training & Customer Development

• Train customer operators and maintenance personnel on machine operation, maintenance, and troubleshooting.
• Promote best practices that improve machine uptime and operational efficiency.
• Develop and maintain positive relationships with customers through professional communication and service excellence.

Documentation & Reporting

• Complete detailed service reports, installation reports, and expense documentation in a timely manner.
• Maintain accurate records of service activities, parts usage, and machine performance.
• Utilize company systems and digital tools to support service operations and knowledge sharing.

Qualifications

Required

• Technical degree, associate degree, or equivalent training in Electrical Engineering, Automation, Mechatronics, Industrial Maintenance, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience troubleshooting industrial equipment, CNC machine tools, automation systems, or related manufacturing technology.
• Ability to read and interpret electrical schematics, hydraulic diagrams, and mechanical drawings.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license and ability to travel extensively throughout Brazil.
• Ability to work independently and manage multiple priorities.

Preferred

• Experience servicing CNC machine tools.
• Familiarity with Fanuc CNC controls.
• Experience with servo systems, PLCs, industrial networking, and automation systems.
• English language proficiency for communication with global technical support teams.
• Previous experience in a field service or customer support environment.

Travel Requirements

• Frequent travel throughout São Paulo State and other regions of Brazil.
• Overnight travel required based on customer needs.
• Occasional international travel for training and development opportunities.

Why Makino?

• Work with industry-leading CNC machining and automation technology.
• Comprehensive technical training and professional development.
• Opportunity to work with a diverse customer base across key manufacturing industries.
• Collaborative and customer-focused culture.
• Competitive compensation and benefits package.