Field Service Engineer

Illumina; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Field Service Engineer to join their award-winning customer support team. This role offers the opportunity to impact human health through genomic technology. You will be responsible for providing technical assistance, maintaining equipment, and ensuring customer satisfaction. The position requires strong troubleshooting and communication skills, with a focus on collaboration across teams. Join a diverse and inclusive workplace where your contributions will help drive innovation and improve lives globally.

Qualificações

• 0 to 2 years of professional experience required.
• Fluency in English is mandatory.

Responsabilidades

• Provide onsite technical assistance to customers and support teams.
• Install, upgrade, and maintain instrument systems in the territory.
• Manage inventory levels and service parts for customer satisfaction.

Conhecimentos

Troubleshooting

Communication

Time Management

Collaboration

Formação académica

Bachelor's Degree in Engineering or related field

Descrição da oferta de emprego

Join to apply for the Field Service Engineer role at Illumina

1 day ago Be among the first 25 applicants

Join to apply for the Field Service Engineer role at Illumina

Get AI-powered advice on this job and more exclusive features.

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

**Please submit your resume in English. English fluency is a requirement for the position.**

Watch to learn first-hand from our employees what it's like to work in genomics at Illumina.

The Field Service Engineer 1 is expected to support and contribute to customer success. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The role involves installing, maintaining, troubleshooting hardware, and resolving customer complaints.

This role requires basic troubleshooting, communication, time management, and collaboration skills. You will be expected to establish relationships across district Service and Support teams, Sales, and Customer Service.

Responsibilities include:

• Providing onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers
• Completing and remaining compliant on all training and certifications
• Installing, upgrading, repairing, and maintaining instrument systems in the defined territory
• Staying updated with Service and training manuals, Field Service Bulletins, SOPs, and facilitating remote connectivity
• Understanding and addressing customer technical needs
• Coordinating service requests to ensure customer satisfaction
• Managing inventory levels and service parts
• Developing relationships with sales and marketing staff to facilitate sales opportunities
• Building relationships with key customers to ensure their success with our products and services
• Developing effective problem resolution relationships with subsidiary or distributor support
• Representing the company professionally and ethically
• Remaining compliant with administrative responsibilities and business rules
• Executing Qualification and Validation Products at customer sites with assistance
• Understanding how to work in regulated environments

Experience/Education:

• Typically requires 0 to 2 years of professional experience.

At Illumina, we foster a diverse and inclusive workplace, committed to equality and opportunity for all. We promote openness, collaboration, and diversity to drive innovation in genomics. We are proud of our zero-net pay gap across different demographics and support Employee Resource Groups that promote career development and cultural awareness. We are an equal opportunity employer. For accommodations during the application or interview process, contact [e-mail]. This role is not eligible for visa sponsorship.