Field Service Engineer

PTW ASIA PTE. LTD.; Região Norte; On-site; BRL 90,000 - 130,000; Full time

Job summary

PTW ASIA PTE. LTD. is seeking a Field Service Engineer to provide technical support, installation, testing and repair of products and samples.

You will confer with staff to define requirements and oversee repaired systems to ensure smooth operation. The role requires strong engineering knowledge and problem-solving skills, with experience preferred in semiconductor fab environments near our products for single wafer wet clean.

Qualifications

• A diploma or equivalent
• Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Knowledge of the practical application of engineering science and technology
• Preferred with some background from the semiconductor fab level for support areas near our products for Single wafer wet clean
• Lam Research Single wafer wet clean (formerly known as SEZ)
• Semitool etching and plating platforms
• DNS Single wafer or bench wet clean platforms
• KLA metrology platforms
• SUSS Microtec platforms

Responsibilities

• Confer with staff, users, and management to establish requirements for new systems or modifications
• Install and perform repairs to hardware equipment, following design or installation specifications
• Maintain records of problems and remedial actions taken, or installation activities
• Oversee the daily performance of repaired systems
• Read technical manuals, conduct diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to higher level support team for service

Skills

Attention to listening

Analytical thinking

Problem solving

Engineering fundamentals

Education

Diploma or equivalent

Tools

Lam Research Single wafer wet clean

Semitool etching & plating

DNS Single wafer/bench wet clean

KLA metrology platforms

SUSS Microtec platforms

Job description

About the role

The position of Field Service Engineer (FSE) consists of providing technical support to the company's needs. It also consists of providing repair, installation & testing of products and samples.

Key responsibilities

• Confer with staff, users, and management to establish requirements for new systems or modifications

• Install and perform repairs to hardware equipment, following design or installation specifications

• Maintain records of problems and remedial actions taken, or installation activities

• Oversee the daily performance of repaired systems

• Read technical manuals, conduct diagnostics to investigate and resolve problems or to provide technical assistance and support

• Refer major hardware or software problems or defective products to higher level support team for service

About you

• A diploma or equivalent

• Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions

• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions

• Knowledge of the practical application of engineering science and technology

• Preferred with some background from the semiconductor fab level for support areas (from the fab or fab vendors) that are near our products for Single wafer wet clean

• Lam Research Single wafer wet clean (formerly known as SEZ)

• Semitool etching and plating platforms

• DNS Single wafer or bench wet clean platforms

• KLA metrology platforms

• SUSS Microtec platforms

Competencies (in order of importance)

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

• Integrity — Job requires being honest and ethical.