Manager, Access Management Cluster

FIFA Women's World Cup™; Rio de Janeiro; Presencial; BRL 120 000 - 150 000; Tempo integral

Resumo da oferta

FIFA Women's World Cup™ is looking for an Access Management Venue Manager in Rio de Janeiro. This role involves developing and implementing access management operations across venues for the FIFA Women's World Cup 2027. Ideal candidates have a Bachelor’s degree, at least 2 years experience in the sport event industry, fluency in Portuguese and English, and strong interpersonal communication skills. The position requires relocation to Rio de Janeiro and offers an exciting opportunity to be part of a historic event.

Qualificações

• Minimum 2 years experience in sport event industry, preferably in access management.
• Fluent in Portuguese and English.
• Effective interpersonal communication and negotiation skills.

Responsabilidades

• Develop and implement Access Management operations across all venues.
• Oversee and support Access Management Venue Managers.
• Plan and communicate client group flows and ingress points.

Conhecimentos

Interpersonal communication

Problem solving

Analytical skills

Negotiation skills

Formação académica

Bachelor’s degree in IT & Systems, Sport Venue Management, Safety and Security

Descrição da oferta de emprego

Department: Tournament and Venue Operations

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (FWWC2027) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

The Position

Reporting to the Access Management Senior Manager, you will be a key member of the FIFA WOMEN’S WORLD CUP 2027 Access Management team. You will be responsible for developing and implementing the Access Management operations for all the official venues across the tournament within Brasil, in line with Access Management policies and procedures. Through close coordination with other Functional Area (FA) and venue managers, you will ensure that the operations relating to the key movements of persons holding a FIFA access device into and within their official venues meets the requirements and provide efficient, safe, and well-planned ingress, circulation & egress. The Access Management Cluster Manager will assist the Access Management Senior Manager by supporting the Access Management Venue Managers in the preparation stages of the tournament with the possibility of then assuming the position of Access Management Venue Manager of the Rio de Janeiro Stadium during the tournament. You will ensure security personnel and other responsible staff are provided with the necessary information, training and tools to operate access control effectively at each required location.

Key Responsibilities

• Oversight, training and support to the Access Management Venue Managers across all official venues including Stadia, Broadcast Centre, Venue Specific Hotels, and Training Sites.
• Implementation and operation of Access Management policies and procedures for accredited individuals in line with the accreditation and safety and security concepts for the tournament, including access control point setup and entitlement resolution.
• Planning and mapping of key client group flows, vertical transportation and ingress points onto venue maps and communication of flows and ingress points to all client groups via the provision of access tours, maps and briefings.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Provision of key wayfinding information as required to FIFA Dressing & Signage to ensure wayfinding on site is correct and as per all client group flows. Ensure that all wayfinding meets FIFA Accessibility standards and requirements.
• Facilitate additional and exceptional access requirements onsite and assist all client groups with any access related issues.
• Ensuring all Functional Areas (FAs) at the venues can locate their working areas and know how to reach them, within the constraints of privilege zoning and restrictions.
• Ensuring all access staff and volunteers are trained and fully understand their roles and function and can perform the duties expected of them.

Your Profile

Education

• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• If experience is compensating, lower degree is welcome to apply.
• Football access management knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.

Experience

• Minimum experience of 2 years in the sport event industry, preferably within access management, accreditation, safety and security or venue management. Experience within FIFA is an advantage.
• Operation and setup of complex access control systems within ticketing and/or accreditation.
• Wayfinding and route planning in a stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.

Requirements

• Fluent in Portuguese and English
• Right to work in Brazil
• Ability to re-locate to Rio de Janeiro.