Experience Architect

Salesforce; Brasil; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Salesforce is seeking a passionate Experience Architect to translate business and user needs into intuitive, transformational experiences on the Salesforce platform. You will work within the Customer Success Group, collaborating with designers, analysts, architects, and developers to deliver compelling experiences for diverse industries.

You will lead Experience Design activities across projects, travel as required, and maintain knowledge of Salesforce benefits and differentiators while

Qualificações

• 5+ years in design-related disciplines.
• Experience applying user-centered design processes with cross-functional teams.
• Proficiency in Adobe Creative Suite, Figma, or similar UX tools.

Responsabilidades

• Define and create UX concepts based on business requirements and end-user needs.
• Facilitate Experience Design activities for client-facing workshops and interviews.
• Create strategies from insight to action including personas, journey maps, user flows, information architecture, prototypes, and wireframes.
• Communicate research findings and design rationale clearly.
• Create prototypes that demonstrate experience concepts.
• Build strong relationships with colleagues, clients, and stakeholders.
• Collaborate with remote and international team members.

Conhecimentos

UX design

Cross-functional collaboration

User research

Prototyping

Ferramentas

Adobe Creative Suite

Figma

Claude Code

Gemini

NotebookLM

Descrição da oferta de emprego

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

ogether. Playing an integral part in the Customer Success Group (CSG) consulting division, the Experience Services team partner alongside Service, Sales, Marketing, IT, and Human Capital Management to create useful, usable and desirable experiences across all industry verticals to help clients unleash the full power of our platform.

Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. As part of Salesforce's Customer Success Group, our designers follow a consultant mindset including working with different Salesforce colleagues across various projects, willingness to travel when required and understanding the value of building relationships with our clients.

We are looking for a passionate and pragmatic Experience Architect who is eager to join a fun, collaborative and innovative team. Their role is to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences, always considering Salesforce as a platform. The Experience Architect is a team player and assistants with various Experience Design activities throughout a project lifecycle as a consultant for Salesforce's customers.

Responsibilities

Success will be measured by your contribution and collaboration within the Experience Services group as well as within customer-facing engagement - working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with Experience Design activities throughout a project's lifecycle.

In your daily life, you will:

• Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research
• Prepare and facilitate a variety of Experience Design activities for client‑facing workshops, audits, and customer/stakeholder interviews
• Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey‑maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate
• Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually
• Create prototypes that demonstrate experience concepts
• Build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Respond positively and calmly to shifting priorities, demands, timeline and team's strategy
• Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers
• Collaborate effectively with remote and/or international team members
• Represent Salesforce's vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements
• Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers
• Explore the needs and specificities of different industries to design assertive solutions

Preferred Requirements

• 5+ years knowledge and relevant experience in a design‑related disciplines
• Knowledge and experience with driving and applying user‑centered design processes while working collaboratively with customers, along side cross‑functional teams including visual design, user research, and engineering
• Proficient in relevant software packages (Adobe Creative Suite, Figma or UX‑related)
• Proficient in AI tools (Claude Code, Gemini, NotebookLM)
• Creative problem‑solver with the ability design for an existing platform
• Proven experience designing application