Executive (Home Personal Care Supervisor)

TOUCH Community Services; Região Norte; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

TOUCH Community Services is seeking a Care Supervisor to lead a team delivering Enhanced Home Personal Care (HPC+) services. You will coach staff, coordinate with internal teams and external partners, and monitor client well-being to ensure safe, effective, person-centred care.

Responsibilities include supervising rosters, addressing issues promptly, maintaining records, and ensuring regulatory compliance across the service area.

Qualificações

• Strong leadership, communication, and problem-solving skills.
• Familiarity with Singapore’s community care sector and regulations.

Responsabilidades

• Supervise and coach a team of Care Associates to deliver HPC+ services.
• Coordinate with internal teams, caregivers and external partners to deliver holistic care.
• Monitor client well-being and improve care outcomes.
• Verify and submit staff claims, timesheets and leave applications accurately.

Conhecimentos

Leadership

Communication

Problem-solving

Formação académica

Diploma/Bachelor’s in Nursing/Social Work/Allied Health

Descrição da oferta de emprego

Job Summary

This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.

Principal Responsibilities and Duties

Staff Management

• Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training.
• Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required.
• Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner.
• Coach staff on rapport-building, service recovery and problem-solving to address potential issues early.
• Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.
• Provide support and guidance to promote staff well-being, engagement and retention.
• Ensure compliance with organisational policies, service standards, and relevant regulatory requirements.
• Verify and submit staff claims, timesheets and leave applications accurately and on time.
• Maintain accurate service and operational documentation and submit required reports within stipulated timelines.

Client Care

• Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans.
• Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required.
• Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats.
• Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being.
• Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary.
• Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs.
• Co-organise and support funded programmes/activities for clients in accordance with programme requirements.
• Prepare and submit timely case notes, programme updates and required service reports.

Vendor Management

• Coordinate and manage vendors engaged to provide additional care/support hours for clients.

Other responsibilities

• Handle community enquiries and referrals related to the HPC+ service.
• Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required.

Essential Skills & Qualifications

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.
• Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with Singapore’s community care sector and regulations.