Event Service Specialist

First Global Management Services, Inc.; São Paulo; On-site; BRL 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Meal Allowance (Vale-Refeição)

Food Voucher Benefit (Vale-Alimentação

Transportation Voucher (Vale-Transorte

Life Insurance Coverage

Employee Assistance Program (EAP)

Wellness Stipend

Headspace and Maven access

13th-Month Salary

Discretionary Performance Bonus

Paid Vacation & holidays

Job summary

FIRST is a leading global brand experience agency. It delivers core services across Content, Creative, Digital Technology, Management & Delivery, and Data & Insights, serving 130+ brands with a focus on Fortune 500 clients.

The Event Service Specialist will be the on-site primary contact to execute events and coordinate with internal partners. You will work with FIRST team members in a well-known tech campus, handling end-to-end event execution, logistics, and guest services while maintaining

Qualifications

• Bachelor’s degree preferred.
• At least 1 year of experience required.
• Fluent English is required.
• On-site deployment across campus as needed.
• Knowledge of event management and operations standards.
• Excellent interpersonal, communication and organizational skills.
• Experience working cross-functionally with stakeholders in a fast-paced environment.
• Creative problem solver, resourceful, and a team player.
• Highly organized with the ability to handle multiple tasks and deadlines.

Responsibilities

• Primary on-site contact for event hosts, coordinating with managers and partners.
• Travel between floors and buildings to support events.
• Coordinate and execute event logistics.
• Review event needs and clarify concerns before events.
• Support on-site events and manage multiple events when needed.
• Troubleshoot issues and escalate advanced needs to partners.
• Communicate changes to event teams and services as needed.
• Assist event managers in planning large-scale events.
• Support end-to-end planning for small-scale events.
• Maintain planning tools and documents up-to-date; compile post-event reports.
• Support Guest Services with check-in, wayfinding, swag distribution, and info queries.

Skills

Fluent English

Excellent communication

Organizational skills

Team player

Adaptability

Problem solving

Cross-functional collaboration

Education

Bachelor’s Degree preferred

Job description

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Essential Duties & Responsibilities

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, traveling between different floors and buildings throughout the day
• Coordinate and execute event logistics
• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
• Support events onsite which could include managing multiple events a day
• Troubleshoot issues and **es**calate any advanced needs to the appropriate internal partner
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
• Assist event managers in the planning of large-scale events
• Support the end-to-end planning for small-scale events as needed
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
• Responsible for compiling reports related to on-site events including post-event data
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

This role requires full-time, on-site presence

What We Are Looking For

Please be aware that we know experience does not always look like we describe it.

• Bachelor’s Degree preferred
• Position requires atleast 1 year of experience
• Must be fluent in English
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations
• Excellent interpersonal, communication and organizational skills
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases is a plus

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That’s why we offer a range of benefits and perks to support your personal and professional growth.

• Comprehensive Medical Coverage
• Meal Allowance (Vale-Refeição)
• Food Voucher Benefit (Vale-Alimentação), where applicable
• Transportation Voucher (Vale-Transporte)
• Life Insurance Coverage
• Employee Assistance Program (EAP)
• Wellness Stipend
• Complimentary Access to Headspace and Maven
• 13th-Month Salary in accordance with Brazilian labor law
• Discretionary Performance Bonus Opportunity
• Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements

#LI-MV2

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.