Engagement Delivery Senior Manager

Salesforce; São Paulo; Sur place; BRL 180 000 - 320 000; Plein temps

Résumé du poste

Salesforce is seeking an experienced Engagement Delivery Senior Manager to lead complex customer engagements and ensure successful delivery of strategic technology programs. You will manage multiple engagements, drive governance, and align with executive stakeholders.

Ideal candidates have a background in Professional Services or enterprise tech, with strong leadership, financial management, and risk handling capabilities. Certifications like PMP or ITIL are advantageous.

Qualifications

• Experience in Professional Services, consulting, or enterprise technology environments.
• Ability to lead cross-functional teams and manage multiple complex programs.
• Strong executive stakeholder relationship skills and risk management.

Responsabilités

• Lead complex customer engagements and ensure successful delivery of strategic programs.
• Drive delivery governance, customer satisfaction, and financial performance.
• Navigate escalations and align with senior stakeholders across the client.

Connaissances

Leadership

Stakeholder mgmt

Program governance

Cross-functional leadership

Financial acumen

Formation

PMP

Agile/Scrum

ITIL

COBIT

Description du poste

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for an experienced Engagement Delivery Senior Manager to lead complex customer engagements and ensure successful delivery of strategic technology programs.

This role is responsible for managing multiple engagements, driving delivery governance, customer satisfaction, financial performance, risk management, and executive stakeholder alignment.

The ideal candidate brings strong experience in Professional Services, consulting, or enterprise technology environments, with proven ability to lead cross-functional teams, manage complex programs and portfolios, navigate escalations, and build trusted relationships with senior customer stakeholders.

Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills are essential.

Experience with cloud technologies and digital transformation is highly desirable. Experience working with large public‑sector financial institutions or major government‑owned banks is considered a strategic differentiator.

Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent are considered a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed based on merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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