Employee Relations Investigator, Worldwide Operations Centralized Investigation

Amazon.com; São Paulo; On-site; BRL 120,000 - 170,000; Full time

Job summary

Amazon is seeking an HR Investigator for Worldwide Operations Centralized Investigation to support LATAM locations. The role focuses on fair and unbiased investigations of associate concerns, with emphasis on confidentiality and rigorous data analysis.

The ideal candidate has strong communication, organizational skills, and experience in HR investigations or generalist HR work. Applicants should be fluent in English and prepared to operate within a fast-paced, globally coordinated team.

Qualifications

• Bachelor's degree required.
• Fluent English (speaking, reading, writing).
• Experience in human resources generalist work or HR investigations preferred.
• Ability to handle highly sensitive information with confidentiality.

Responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including interviews and data analysis; document investigations.
• Independently manage assigned casework and close investigations promptly.
• Design, collect, and analyze employee and stakeholder feedback.
• Analyze casework data to identify trends and propose proactive mitigation strategies.
• Collaborate with business partners, ER teams, Legal, and vendors on complex investigations.
• Balance multiple projects with crisis-response when needed.

Skills

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Employee Relations Investigator, Worldwide Operations Centralized Investigation

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our LATAM locations.
The central objective of the Latin America Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner.
The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges.

Key job responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Partner to engage in continuous improvement initiatives
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
• The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

Basic Qualifications

• Bachelor's degree
• Knowledge of Microsoft Office products and applications
• Speak, write, and read fluently in English
• Human resource generalist experience or HR investigations specialist experience

Preferred Qualifications

• Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
• Experience developing policies and supporting documentation
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.