Staffing Lead, Workforce Staffing (WFS)

Amazon; São João de Meriti; On-site; BRL 180,000 - 240,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. is seeking a Staffing Lead to serve as the primary candidate-facing member of our Brasil field operations.

You will manage Associate labor delivery through direct sourcing, vendor suppliers, and community engagement initiatives, owning tactical development of engagement plans to support labor demand across multiple sites. You are an analytical thinker focused on process improvement, candidate experience, and seamless onboarding in a fast-paced

Qualifications

• Experience with HR processes and systems.
• Speak, write, and read fluently in English.
• Experience managing high volume as well as niche hiring.
• Experience in human resources management.

Responsibilities

• Pre-plan, execute, and audit Pre-Hire Appointments (PHA) based on labor projections to meet labor order demands and fill on time.
• Partner with regional leaders to align labor strategy and mitigate fulfillment risk through weekly Labor Planning meetings.
• Manage labor suppliers, KPIs, standard work delivery, and forecasting.
• Ensure 100% compliance for work authorization documentation per Brazilian legislation.
• Guide applicants through the hiring process per Amazon policies, including ASO coordination.
• Monitor labor market health and provide insights into changes affecting the business.
• Execute PHA activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, and related tasks.
• Complete post-event audits and communicate metrics to leadership.
• Utilize Applicant Tracking System to move candidates through the process and update arrival status for PHA and Day 1.
• Resolve candidate escalation issues by rescheduling or assisting with tech issues.
• Ensure all documents are uploaded into the digital file management system.
• Travel as needed to conduct events within your Node or geographical area.
• Work a flexible schedule to support business demands.

Skills

HR processes and systems

Fluent English

High-volume & niche hiring

Human resources management

Job description

Description

The Workforce Staffing (WFS) team is seeking a Staffing Lead to serve as the primary candidate-facing member of our field operations in Brasil. This role combines execution and decision-making in a high-volume hiring environment where Customer Obsession drives everything we do. You will manage Associate labor delivery through direct sourcing channels, vendor suppliers, and community engagement initiatives. The Staffing Lead owns tactical development of engagement plans, supports labor demand planning for multiple sites across the node, and ensures flawless candidate activities. You are an analytical thinker with a passion for process improvement, candidate experience, and seamless onboarding, joining a team that thrives in an innovative, fast-paced environment.

Key job responsibilities

• Pre-plan, execute, and audit Pre-Hire Appointments (PHA) based on labor projections to meet labor order demands and fill on time. Complete post-audit of events and communicate metrics to leadership


• Partner with business operations and finance regional leaders to align labor strategy and mitigate fulfillment risk through weekly Labor Assumption and Labor Planning meetings


• Manage labor suppliers, associated KPIs, standard work delivery, and forecasting


• Ensure 100% compliance for work authorization documentation (CLT requirements, CPF validation, and applicable labor documentation per Brazilian legislation)


• Guide applicants through the hiring process in accordance with Amazon's policies, including admissional medical exam (ASO) coordination


• Monitor labor market health and provide advanced insights into changes affecting the business


• Execute PHA activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, document collection, and contingency validation


• Complete post-event audits and communicate metrics to site and staffing leadership


• Utilize Applicant Tracking System to move candidates through the process and update arrival status for PHA and Day 1


• Resolve candidate escalation issues by identifying concerns, offering reschedules, or assisting with technology issues


• Ensure all documents are upload into the digital file management system


• Travel as needed to conduct events within your designated Node or geographical area. Transport PHA supplies and materials events


• Work a flexible schedule to support business demands

A day in the life

Your day starts reviewing labor projections and PHA schedules to ensure upcoming events are fully prepared. You may conduct a morning PHA, greeting candidates, validating documents, coordinating PHA, and guiding new hires through badge photos and system onboarding. In the afternoon, you join a Labor Planning call with operations leaders, review vendor KPIs, and audit metrics from the previous event. No two days are the same, as you flex between sites, resolve escalations, and drive community engagement to keep talent pipelines healthy.

About The Team

Workforce Staffing (WFS) Brasil is part of Amazon's Americas Business Management & Execution (ABME) operations, responsible for high-volume hourly hiring across different business lines. We are a growing team that thrives in a fast-paced, startup-like environment within a global company. Our mission is to deliver the right talent, at the right time, with an exceptional candidate experience. We value data-driven decision making, operational excellence, and collaboration across PxT, Operations, and Finance to meet Brasil's expanding network demands.

Basic Qualifications

• Experience with HR processes and systems


• Speak, write, and read fluently in English


• Experience managing high volume as well as niche hiring


• Experience in human resources management

Preferred Qualifications

• Experience with process improvement and stakeholder management


• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards


• Experience working with changing priorities and schedules


• Local travel up to 30% required

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10560437