Employee Relations Investigator, Worldwide Operations Centralized Investigation

Amazon; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. seeks an HR Investigator to support LATAM locations within Worldwide Operations HR. The role focuses on thorough, unbiased investigations into sensitive employee relations issues, with strong communication and data analysis requirements.

The candidate will independently manage cases, analyze trends, and collaborate with Legal and ER teams to drive appropriate remedial actions while maintaining strict confidentiality.

Qualifications

• Bachelor's degree required.
• Fluent in English (written and spoken).
• Experience as HR generalist or HR investigations specialist.

Responsibilities

• Investigate sensitive HR and Employee Relations issues, including interviews and data analysis.
• Manage assigned casework to closure.
• Design and analyze employee feedback and casework data to identify trends.
• Collaborate with business partners and legal teams on investigations.
• Balance multiple projects with crisis-response needs.

Skills

HR generalist

English fluency

Microsoft Office

Education

Bachelor's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our LATAM locations.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Worldwide Operations Human Resources team as an HR Investigator supporting our LATAM locations. The central objective of the Latin America Investigation team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner. The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges.

Key job responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Partner to engage in continuous improvement initiatives
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
• The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

The HR Investigator Will Work Proactively To

• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Partner to engage in continuous improvement initiatives
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations

Basic Qualifications

• Bachelor's degree
• Knowledge of Microsoft Office products and applications
• Speak, write, and read fluently in English
• Human resource generalist experience or HR investigations specialist experience

Preferred Qualifications

• Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
• Experience developing policies and supporting documentation
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10553067