Store Manager - Panorama

Tbwa Chiat/Day Inc; Panorama; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Retail Manager to lead day-to-day operations and drive store performance. This exciting role involves developing strategies to enhance customer service, maximizing sales, and fostering a positive work environment. You'll inspire and motivate your team while managing staffing needs and ensuring operational excellence. If you have a passion for retail and a knack for leadership, this is a fantastic opportunity to make a significant impact in a vibrant and inclusive workplace. Join a forward-thinking company that values individuality and creativity!

Serviços

Employee Discount

Medical Coverage

Dental Coverage

Vision Coverage

401k Match

Fun and Friendly Culture

Qualificações

• 3+ years of experience in retail management, preferably in fashion.
• Strong knowledge of retail KPIs and local market awareness.

Responsabilidades

• Direct daily store operations and develop strategies to improve customer service.
• Motivate the team and achieve sales plans through effective business analysis.

Conhecimentos

Retail Management

Customer Service

Business Analysis

Communication

Sales Techniques

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Fashion Nova is a fashion-forward, trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity, and we are obsessed with creating the best experience available for our customers and team members.

Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers, celebrities, and influencers because of our uniquely creative and talented employees.

ROLE OVERVIEW

Plan and direct the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas. Collaborate with People & Culture to develop staff and ensure that career pathing remains scheduled.

RESPONSIBILITIES

• Motivate and inspire the team by delivering a compelling vision and purpose which encompasses the Company’s core values.
• Achieve sales plans through business analysis, effective planning and managing the controllable components of the Profit & Loss (P&L) Statement to achieve all store financial and expense targets.
• Execute the store business plan to drive Key Performance Indicator (KPI) results and maximize business opportunities.
• Maximize store volume and profits through excellent staffing, superb customer service, operational excellence, and attention to detail in a fast-paced environment.
• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
• Ensure store goals are supported and achieved by the correct use of all resources and communication channels.
• Recognize and properly resolve issues communicating in a timely manner to the District Manager and collaborate to develop a plan for resolutions.
• Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for the retail team.
• Build and support effective relationships with associates, peers, and supervisors to effectively lead positive change.
• Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Lead and model the brand and customer service standards.
• Train and coach team members on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
• Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.

ROLE REQUIREMENTS

• A minimum of three years of experience in retail management in fashion apparel.
• Knowledge of retail store performance KPIs with a keen awareness of the local market.
• Excellent computer skills, documentation, and communication.
• English, additional language(s) an advantage.
• Must be available to work a flexible schedule to meet the needs of the business.

BENEFITS

• Employee Discount
• Medical, Dental and Vision Coverage
• 401k Match
• Fun and friendly culture

Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and/or federal law.