Seller Hub Associate, Seller Marketing LATAM

Amazon; Região Imediata de São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic team at a forward-thinking company where you'll play a crucial role in transforming leads into successful sellers on an innovative marketplace. As a Seller Hub Associate, you will engage with potential sellers, guiding them through the essential Registration, Verification, and Listing processes. Your expertise in customer service and effective communication will ensure a seamless experience for new sellers, while your adaptability will help you thrive in a fast-paced environment. This is an exciting opportunity to contribute to a vibrant team culture and make a significant impact in the world of e-commerce.

Qualificações

• 6+ months experience in sales or customer service roles.
• Bilingual proficiency in English and Portuguese.

Responsabilidades

• Provide high-quality service to Amazon leads and sellers.
• Specialize in Registration, Verification, and Listing processes.

Conhecimentos

Customer Service

Sales Experience

Effective Communication

MS Office (Excel)

Bilingual (English/Portuguese)

Formação académica

College Degree

Undergraduate Degree (in progress)

Ferramentas

MS Office

Descrição da oferta de emprego

DESCRIPTION

Seller Marketing LATAM team is building a team to accelerate new seller acquisition through New Seller Hub. You will be part of this new team of Lead engagement, Registration and Verification specialists for a high-volume, lead engagement environment for Brazil. This cell will convert leads into Amazon sellers, supporting them through Registration, Verification and Listing processes.

The Seller Hub Associate is the primary solution provider for new sellers on Amazon marketplace in Brazil. In addition to providing a remarkable Seller experience for Registration, Verification and Listing processes, the Seller Hub Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases.

Key job responsibilities
- Provides prompt, efficient and high quality service to Amazon Leads and Sellers through email, phone, and chat;
- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
- Demonstrates the ability to work independently while using departmental resources, policies and procedures
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
- Specializes into Registration, Verification and Listing requirements and processes for Amazon Brazil.

BASIC QUALIFICATIONS

- Minimum 6 months experience within a sales representative, customer service or contact center environment
- Customer oriented
- Demonstrated effective, clear and professional written and oral communication and attention to detail
- Ability to embrace constant change with flexibility
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
- Intermediate MS Office applications specifically Excel, familiarity with web browsers

PREFERRED QUALIFICATIONS

- Bilingual English/Portuguese with 90% proficiency in both languages
- College Degree or currently in last year of obtaining an undergraduate degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.