Desktop Support Analyst (Affirmative for persons with disabilities PwD)

HCL Technologies Limited; São Paulo; On-site; BRL 42,000 - 66,000; Full time

Job summary

HCL Technologies Limited in São Paulo, Brazil, seeks an IT Support Specialist to assist daily desktop, laptop, and printer issues for end users, and to support new users with peripherals. The candidate must have strong English and Spanish, solid hardware and software troubleshooting, basic networking, and excellent written/verbal communication.

You will perform remote troubleshooting, maintain tickets and documentation, and assist with VPN, Citrix, Azure and VDI setups, plus participate in OS

Qualifications

• Degree completed or in progress in IT.
• Solid experience with Hardware and Software troubleshooting and Network basic support.
• Excellent verbal and written communication.
• Advanced/fluent conversational English (mandatory);
• Advanced/fluent conversational Spanish (mandatory).

Responsibilities

• Support daily desktop, laptop and printer technical support.
• Set up and test desktop computer peripherals for new users.
• Perform system changes adhered to organizational policies.
• Conduct remote desktop troubleshooting and document tickets.
• Maintain technical documentation with other functional departments.
• Own end-to-end activities during OS or application rollouts.
• Work on pro-active tickets triggered by Workblaze until closure or escalation.
• Assist users in VPN, Citrix, Azure, and VDI setups.

Skills

Hardware troubleshooting

Software troubleshooting

Network basics

English (Advanced)

Spanish (Advanced)

Education

IT degree (in progress or completed)

Job description

This position is affirmative for PwD (Person with desabilities). Applications that do not meet this requirement will not be evaluated.

Responsibilities

• To support daily technical support activities for desktop, laptop & printers
• To set up and test desktop computer peripherals(New users)
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments
• To own end-to-end activities whenever there is a new rollout of OS / Applications etc
• To work on the pro-active tickets triggered the Workblaze tools until closure / escalated as appropriate
• To assist the users setup their VPN / Citrix / Azure / VDI etc

Requirements:

• Degree completed or in progress in IT;
• Solid experience with Hardware and Software troubleshooting and Network basic support;
• Excellent verbal and written communication;
• Advanced/fluent conversational English (mandatory);
• Advanced/fluent conversational Spanish (mandatory);