Delivery Operations Analyst

Carta; Rio de Janeiro; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Delivery Operations Analyst to enhance their GTM Operations Department. This role involves managing workplace flow, optimizing operations, and leveraging analytical excellence to improve efficiency. The ideal candidate will possess strong problem-solving skills, the ability to communicate effectively with senior leadership, and a proactive approach to operational challenges. Join a dynamic team focused on delivering exceptional value to clients while driving continuous improvement in processes and systems. If you are self-motivated and eager to make a significant impact, this opportunity is for you.

Qualificações

• Strong analytical skills and attention to detail are essential.
• Experience with BI analytics systems and advanced computer systems is required.

Responsabilidades

• Manage workplace flow and optimize day-to-day activities.
• Analyze business operations and identify customer needs.
• Drive operational excellence through process improvement.

Conhecimentos

Analytical Excellence

Quantitative Analysis

Problem Solving

Project Management

People Skills

Multitasking

Ferramentas

Google Drive Suite

Looker

Salesforce

HTML

Descrição da oferta de emprego

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

The duties of an Operations Analyst include managing the flow of a workplace and optimization of day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. They should maintain a high attention to detail, strong quantitative analysis, and have the ability to juggle multiple competing priorities across a variety of audiences (from IC’s to senior / exec level staff).

Requirements:

• Analytical Excellence
• Ability to track and analyze reports and data queries
• Identify customer needs and align processes with the customer journey
• Develop operational improvement plans informed by data
• Skills with the use of Google Drive Suite, such as Word and Excel
• Leverage strong quantitative and analytical skills to address specific data requests and find correlations from analysis
• Experience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML and maintains some knowledge of content management systems
• Ability to tell the story of the customer journey through a growing level of business acumen and, ultimately, learning how to improve the lives of both internal and external stakeholders
• Manage quality, costs and the efficiency of the organization
• Reengineers and streamlines processes to improve efficiency, leverage and productivity
• Trains Client Services operations staff.
• Conducts operational research.
• Solves complex problems relating to the operation of the Client Services
• Stays up-to-date on software that is commonly used in the industry.
• Drive Operational Excellence “Think Big Picture”
• Analyzes how information is recorded and how the process can be improved.
• Analyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needs.
• Works to increase the value of a business.

The Team You'll Work With

We are looking for a Delivery Operations Analyst to join our GTM Operations Department. The operations analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model.

About You

• Problem solving and investigative skills - Proactive approach that end up solving high leverage problems
• People skills - willing and able to speak confidently to senior leadership when it comes to key process improvement opportunities
• Self motivated and dependable
• Project management skills / Ability to meet deadlines - Meet Performance to schedule timeline on key initiatives / operational tasks
• Adaptable and proactive - displays “can do” winning approach to every operational encounter
• Consistency, accuracy and prowess to execution - maniacal focus to excellence and integrity
• Leadership capabilities - ability to cross-functionally communicate with leadership
• Multitasking - able to swiftly move through projects with perseverance and poise

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.