Data Analyst, Pickup, First Mile

Amazon; São Paulo; On-site; BRL 111,600 - 167,400; Full time

Job summary

A global e-commerce leader in São Paulo is seeking a talented individual to manage cross-functional programs. You will coordinate efforts to address customer and seller experiences, leveraging your advanced skills in Excel and SQL. The ideal candidate is self-motivated and proficient in both English and Portuguese, ready to deliver impactful results in a fast-paced environment.

Qualifications

• Experience in process analysis and metrics.
• Ability to work under time pressure and meet goals.
• Self-motivated with attention to detail.

Responsibilities

• Deliver results through cross-functional integration with teams.
• Coordinate to improve program's requirements and experiences.
• Track seller and business performance daily.
• Deep dive on issues and provide process solutions.

Skills

Advanced English

Fluent Portuguese

Advanced Excel

SQL skills

Problem solving

Strong communication

Job description

We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results.

Key Responsibilities

• Deliver results through extensive cross functional integration with multiple Amazon internal teams
• Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
• Create, update and track processes to support the program’s growth
• Track the seller and business performance on a day to day basis
• Deep dive on issues and come up with solutions and processes to fix them
• Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
• Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
• Be organized, apt and prompt in notifying the situation and updating the same

Basic Qualifications

• Advanced English and Fluent Portuguese
• Advanced Excel and SQL skills
• Previous experience in following processes, analysis, metrics and problem solving
• Strong oral and written communication skills to create relationships
• Ability to work under time pressure and meet performance goals
• Self-motivated with critical attention to detail, deadlines and reporting

Preferred Qualifications

• Experience with performance metrics and process improvement (how, when, who)
• Knack to deal with sellers as stakeholders/customers with organizational and follow-up skills
• Ability to effectively work with a variety of organizations, management levels, cultures, and personalities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.