Data Analyst II

Sinch AB; Brasil; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% medical and dental coverage

Flexible benefit card

Paid maternity and paternity leave

Daycare assistance for kids

Gym and wellness options

Life insurance coverage

Resumo da oferta

Sinch AB is looking for a mid-level Data Analyst to join the Customer Experience Analytics team in Brazil. In this role, you will work with global teams to analyze customer journeys and translate data into actionable insights. A strong background in SQL and data analytics is essential for success.

The position offers a flexible benefits package including comprehensive medical plans, paid family leave, and well-being initiatives. Join us to help drive growth by turning customer data into insights that enhance user experiences.

Qualificações

• Experience in Data Analytics, Product Analytics, or a similar role.
• Strong proficiency in SQL for analyzing large structured datasets.
• Experience mapping and analyzing customer journey and retention.
• Advanced fluency in English, both verbal and written.
• Hands-on experience with product analytics platforms.

Responsabilidades

• Define and implement tracking plans with Product and Engineering teams.
• Analyze user behavior and map customer journeys.
• Develop dashboards to track product performance and customer health.
• Create and maintain trusted data models.
• Train stakeholders to use analytics platforms effectively.

Conhecimentos

Data Analytics

SQL

Customer Journey Mapping

Product Analytics

Event-driven Tracking

Formação académica

Bachelor's or Master’s degree in a quantitative or business subject

Ferramentas

Amplitude

Mixpanel

dbt

Snowflake

BigQuery

RudderStack

Descrição da oferta de emprego

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

At Sinch, we drive growth by building products our customers love. As part of the Customer Experience Analytics (CXA) team, you’ll turn customer interaction data into insights that help Product, Engineering, and other teams improve acquisition, expansion, and retention.

In this mid-level role, you’ll work with global teams to map the customer journey and translate user behavior into clear, actionable insights. You’ll partner closely with Product Managers, Engineering Managers, Software Engineers, and Customer Success teams, using tools such as RudderStack, Snowflake/BigQuery, dbt, and Looker/Tableau.

Main Responsibilities

• Product Events & Data Schemas: Collaborate closely with Product and Engineering teams to define and implement tracking plans. You will help design robust data schemas and govern product events generated at the source, ensuring high-quality data collection through Customer Data Platforms (CDPs).
• Customer Journey & Behavioral Analysis: Deep-dive into user behavior using product analytics platforms and SQL to pinpoint "Aha! moments", analyze onboarding funnels, and map the complete customer journey to unlock product-led expansion and acquisition opportunities.
• Insights and Reporting: Empower stakeholders with self-service tools and actionable insights. Develop and maintain dashboards that track product performance, feature success, and customer health scores.
• Data Model Development: Create, refine, and maintain performant, clean, and trusted data models to support both our internal product decisions and the analytics experiences embedded for Sinch customers.
• Collaboration and Integration: Act as a strategic partner to Product and Engineering leadership, synthesizing cross-product insights and connecting platform usage data to strategic business outcomes.
• Spreading Data Culture: Train and enable primary stakeholders to use self-serve analytics platforms autonomously, increasing data-informed decision-making across the organization.

REQUIREMENTS

• Experience in Data Analytics, Product Analytics, or a similar role, with a proven track record of solving business/product problems through data.
• Strong proficiency in SQL for analyzing large structured datasets and building data models.
• Experience mapping and analyzing the customer journey (conversion funnels, retention, cohort analysis, and user behavior).
• A bachelor’s or master’s degree in a quantitative or business subject (e.g., Computer Science, Mathematics, Engineering, Economics, or similar).
• Advanced fluency in English, both verbal and written.
• Big plus! Solid understanding of event-driven tracking, product events architecture, and data schemas (experience with CDPs like RudderStack or Segment is highly expected).
• Hands-on experience with product analytics platforms (e.g., Amplitude, Mixpanel).
• Experience building and maintaining data models using dbt and cloud data warehouses (Snowflake, BigQuery).
• Experience working in a global company with colleagues and partners across multiple time zones.
• Telecom, CPaaS, or B2B SaaS experience.

BENEFITS

STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.

SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.