D2C Ecommerce Project Manager

Samsung Climate Solutions; São Paulo; On-site; BRL 150,000 - 210,000; Full time

Benefits offered by this job

Health & wellness programs

Professional development opportunities

Global networking

Job summary

Samsung Electronics São Paulo is seeking a Manager to lead ecommerce projects and support the development and improvement of ecommerce systems and processes. You will work with integration platforms, AI tools, and customer service systems to enhance efficiency and the customer experience across the digital sales journey.

Collaborate with DTC, logistics, IT, and Customer Service teams to drive automation and optimize order processing, data flows, and cross-functional alignment in a fast-paced

Qualifications

• Academic Background: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Professional Experience: Experience managing ecommerce projects and working with ecommerce systems and solutions.
• Specific knowledge / skills: Knowledge of integration platforms, artificial intelligence applications, customer service systems, and other ecommerce technologies.
• Languages: English proficiency is mandatory

Responsibilities

• Managing ecommerce projects from planning through implementation, ensuring alignment with business priorities and stakeholder needs.
• Evaluating, implementing, and improving ecommerce systems and solutions, including integration platforms, artificial intelligence tools, and customer service systems.
• Working with internal teams and external partners to coordinate system integrations and resolve technical and operational issues.
• Supporting the improvement of ecommerce operations, including order processing, reconciliation, and related workflows.
• Identifying opportunities to automate processes, increase efficiency, and improve the customer experience.

Skills

Project management

Ecommerce systems

Integration platforms

AI applications

Customer service systems

English proficiency

Education

Bachelor's degree in Business Administration or IT

Job description

Position Summary We are seeking a Manager to lead ecommerce projects and support the development and improvement of ecommerce systems and processes. This professional will work with technology solutions such as integration platforms, artificial intelligence tools, and customer service systems to improve operational efficiency and the customer experience. Opportunities to working with DTC, logistics, IT, Innovation, Customer Service, and other teams involved in the digital sales journey.

Role and Responsibilities

Areas of Responsibilities in this role, you will be responsible for:

• Managing ecommerce projects from planning through implementation, ensuring alignment with business priorities and stakeholder needs.
• Evaluating, implementing, and improving ecommerce systems and solutions, including integration platforms, artificial intelligence tools, and customer service systems.
• Working with internal teams and external partners to coordinate system integrations and resolve technical and operational issues.
• Supporting the improvement of ecommerce operations, including order processing, reconciliation, and related workflows.
• Identifying opportunities to automate processes, increase efficiency, and improve the customer experience.

Requirements

• Academic Background: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Professional Experience: Experience managing ecommerce projects and working with ecommerce systems and solutions.
• Specific knowledge / skills: Knowledge of integration platforms, artificial intelligence applications, customer service systems, and other ecommerce technologies.
• Languages: English proficiency is mandatory

Preferred:

• Experience in ecommerce operations, including order processing, reconciliation, and related activities.
• Experience implementing or improving ecommerce integrations and automated workflows.
• Familiarity with ecommerce performance KPIS and data analysis.
• Experience leading or developing teams.

Skills and Qualifications

Why is Samsung Electronics the place to be? Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures. Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation. Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future. Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference. Benefits:

• Comprehensive health and wellness programs
• Professional development opportunities
• Global networking and collaboration

At Samsung, we want you to be yourself! We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions. [For Samsung Electronics Employees Only - Job Requisition Number: R121948]