D2C Ecommerce Project Manager

Samsung Eletronica Da Amazonia LTDA; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health and wellness 프로그램

Professional development opportunities

Global networking and collaboration

Job summary

Samsung Electronics Brazil is seeking a Manager to lead ecommerce projects and support the development and improvement of ecommerce systems and processes. This role will work with integration platforms, artificial intelligence tools, and customer service systems to enhance operational efficiency and the customer experience across the digital sales journey.

You will collaborate with DTC, logistics, IT, Innovation and Customer Service teams to coordinate initiatives, drive automation, and deliver

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Experience managing ecommerce projects and working with ecommerce systems.
• Knowledge of integration platforms, AI applications, customer service systems, and other ecommerce technologies.

Responsibilities

• Manage ecommerce projects from planning through implementation, aligning with priorities.
• Evaluating, implementing, and improving ecommerce systems and solutions, including integration platforms, AI tools, and customer service systems.
• Coordinate system integrations with internal teams and external partners to resolve issues.
• Support the improvement of ecommerce operations, including order processing and related workflows.
• Identify opportunities to automate processes, increase efficiency, and improve the customer experience.

Skills

Ecommerce PM

Integration platforms

AI tools

Customer service systems

Team leadership

Education

Bachelor’s degree in Business Administration or IT

Job description

Position Summary

We are seeking a Manager to lead ecommerce projects and support the development and improvement of ecommerce systems and processes. This professional will work with technology solutions such as integration platforms, artificial intelligence tools, and customer service systems to improve operational efficiency and the customer experience. Opportunities to working with DTC, logistics, IT, Innovation, Customer Service, and other teams involved in the digital sales journey.

Role and Responsibilities

• Managing ecommerce projects from planning through implementation, ensuring alignment with business priorities and stakeholder needs.
• Evaluating, implementing, and improving ecommerce systems and solutions, including integration platforms, artificial intelligence tools, and customer service systems.
• Working with internal teams and external partners to coordinate system integrations and resolve technical and operational issues.
• Supporting the improvement of ecommerce operations, including order processing, reconciliation, and related workflows.
• Identifying opportunities to automate processes, increase efficiency, and improve the customer experience.

Requirements

• Academic Background: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Professional Experience: Experience managing ecommerce projects and working with ecommerce systems and solutions.
• Specific knowledge / skills: Knowledge of integration platforms, artificial intelligence applications, customer service systems, and other ecommerce technologies.
• Languages: English proficiency is mandatory Preferred:
• Experience in ecommerce operations, including order processing, reconciliation, and related activities.
• Experience implementing or improving ecommerce integrations and automated workflows.
• Familiarity with ecommerce performance KPIS and data analysis.
• Experience leading or developing teams.

Skills and Qualifications

Why is Samsung Electronics the place to be? Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures. Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation. Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future. Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

At Samsung, your work truly makes a difference.

We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions.

Benefits

• Comprehensive health and wellness programs
• Professional development opportunities
• Global networking and collaboration

At Samsung, we want you to be yourself!

[For Samsung Electronics Employees Only - Job Requisition Number: R121948]

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).