CX Intelligence Senior Anlayst

DiDi Chuxing; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a pioneering mobility technology platform that values diversity and innovation. In this dynamic role, you'll analyze complex datasets to drive business strategies and collaborate with global stakeholders. Your insights will shape impactful decisions, while you mentor junior team members in a fast-paced environment. This is an opportunity to grow in a company that prioritizes user value, integrity, and continuous improvement. If you thrive on challenges and are passionate about data-driven solutions, this role is perfect for you.

Qualificações

• 2-3 years experience in data-driven roles like Business Intelligence or Data Science.
• Strong communication skills for technical and non-technical audiences.

Responsabilidades

• Analyze complex datasets to extract actionable insights.
• Collaborate with stakeholders to provide data-driven solutions.
• Present findings clearly to both technical and non-technical audiences.

Conhecimentos

Data Analysis

Business Intelligence

Communication Skills

Excel

Advanced SQL

Python

Formação académica

Bachelor in Mathematics

Bachelor in Engineering

Bachelor in Computer Science

Bachelor in Finance

Bachelor in Economics

Descrição da oferta de emprego

Active

Always Active

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About the company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team/role

You will be in CX Data & Insights team supporting the community, retail, and inside sales programs, being able to interact with stakeholders from all over the world and generate business impact.

The successful candidate must be able to Analyze complex datasets, conduct broad and deep-dive analysis, identify key insights and present findings to team and senior leadership and cross-functional teams to align analytics with strategic goals.

In this role, you'll be...

• Analyzing complex datasets to extract actionable insights and inform business strategies.
• Collaborating with stakeholders to identify business challenges and provide data-driven solutions.
• Implementing advanced analytical methods and tools to enhance data processes.
• Developing automatizations to optimize efforts spent on reports and dashboards.
• Presenting findings and recommendations clearly to both technical and non-technical audiences.
• Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
• Acting as a mentor to junior team members, fostering growth and knowledge sharing.

We're eager to be in touch because you have...

• With 2-3 years experience in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Data Science, Finance, Strategic Planning, Business Consulting)
• Preferred Background: Bachelor in Mathematics, Engineering, Actuarial science, Computer science, Finance, Economics, and other affine disciplines
• Work planning and execution under limited guidance;
• Strong ability to communicate insights clearly to both technical and non-technical audiences.
• Required: Excel, advanced SQL, Python

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).