CX Intelligence Senior Anlayst

99; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking a CX Intelligence Senior Analyst to join their dynamic team. In this role, you will analyze complex datasets and provide actionable insights that drive business strategies. Collaborating with stakeholders worldwide, you'll implement advanced analytical methods and develop automation for reporting. This position offers the opportunity to mentor junior team members and present findings to senior leadership, making a significant impact on the organization. If you thrive in a fast-paced environment and have a passion for data-driven decision-making, this role is perfect for you.

Qualificações

• 2-3 years experience in data-driven insights roles.
• Strong communication skills for insights presentation.

Responsabilidades

• Analyze complex datasets to extract actionable insights.
• Collaborate with stakeholders to provide data-driven solutions.
• Mentor junior team members, fostering growth.

Conhecimentos

Data Analysis

SQL

Python

Excel

Communication Skills

Formação académica

Bachelor's in Mathematics

Bachelor's in Engineering

Bachelor's in Computer Science

Descrição da oferta de emprego

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About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

Since 2018, as part of DiDi DiDi Global Inc., we have been pioneering innovative solutions that start in Brazil and scale to impact more than 12 countries, encompassing sustainability, safety, artificial intelligence, and more.

We enjoy challenges that give us butterflies, working at a fast pace with respect, collaboration, and good humor, drawing strength from diverse experiences and opinions to grow, learn, and improve our solutions.

About The Team/Role

You will be part of the CX Data & Insights team supporting community, retail, and inside sales programs, interacting with stakeholders worldwide to generate business impact.

The successful candidate must analyze complex datasets, conduct deep-dive analyses, identify key insights, and present findings to team and senior leadership to align analytics with strategic goals.

Responsibilities

• Analyze complex datasets to extract actionable insights and inform business strategies.
• Collaborate with stakeholders to identify challenges and provide data-driven solutions.
• Implement advanced analytical methods and tools to enhance data processes.
• Develop automation to optimize reports and dashboards.
• Present findings clearly to technical and non-technical audiences.
• Monitor relevant KPIs and alert the organization to opportunities.
• Mentor junior team members, fostering growth and knowledge sharing.

Preferred Qualifications

• 2-3 years experience in data-driven insights roles (BI, Analytics, Data Science, Finance, Strategic Planning, Consulting).
• Bachelor's in Mathematics, Engineering, Actuarial Science, Computer Science, Finance, Economics, or related fields.
• Ability to plan and execute work independently.
• Strong communication skills for insights presentation.
• Proficiency in Excel, SQL, Python.
• Fluent in English.

Why Work at DiDi?

• Creating user value through safe, pleasant, and efficient experiences.
• Being data-driven to make informed decisions.
• Win-win collaboration, success as a team.
• Practicing integrity and doing the right thing.
• Continuous growth and learning.
• Valuing diversity and inclusion, with active governance and support for all, including pregnant individuals and people with disabilities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Other, IT, Management
• Industries: Software Development