CX Intelligence Analyst

DiDi Chuxing; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading mobility technology platform seeks a CX Intelligence Analyst in São Paulo. The role involves analyzing complex datasets, collaborating with stakeholders, and providing data-driven insights to enhance customer experience. The ideal candidate has a strong analytical background and experience in data-driven roles, with proficiency in Excel, SQL, and Python. Join a diverse team committed to innovation and user value.

Qualificações

• 2-3 years experience in data-driven insights roles.
• Strong ability to communicate insights clearly.

Responsabilidades

• Analyzing complex datasets to extract actionable insights.
• Collaborating with stakeholders to provide data-driven solutions.
• Presenting findings clearly to technical and non-technical audiences.

Conhecimentos

Excel

SQL

Python

Formação académica

Bachelor in Mathematics

Bachelor in Engineering

Bachelor in Actuarial science

Bachelor in Computer science

Bachelor in Finance

Bachelor in Economics

Descrição da oferta de emprego

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CX Intelligence Analyst

Sao Paulo - Brazil

Customer Experience Regular

About the company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding experience for our users.

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and actionables that lead to customer-centric improvements in the operation of DiDi’s business in Latin America.

The successful candidate must be able to Analyze complex datasets, conduct broad and deep-dive analysis, identify key insights and present findings to team and senior leadership and cross-functional teams to align analytics with strategic goals.

Analyzing complex datasets to extract actionable insights and inform business strategies.

Collaborating with stakeholders to identify business challenges and provide data-driven solutions.

Implementing advanced analytical methods and tools to enhance data processes.

Developing automatizations to optimize efforts spent on reports and dashboards.

Presenting findings and recommendations clearly to both technical and non-technical audiences.

Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.

Acting as a mentor to junior team members, fostering growth and knowledge sharing.

In this role, you'll be...

Analyzing complex datasets to extract actionable insights and inform business strategies.

Collaborating with stakeholders to identify business challenges and provide data-driven solutions.

Implementing advanced analytical methods and tools to enhance data processes.

Developing automatizations to optimize efforts spent on reports and dashboards.

Presenting findings and recommendations clearly to both technical and non-technical audiences.

Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.

Acting as a mentor to junior team members, fostering growth and knowledge sharing.

We're eager to be in touch because you have...

Preferred Background: Bachelor in Mathematics, Engineering, Actuarial science, Computer science, Finance, Economics, and other affine disciplines

With 2-3 years experience in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Data Science, Finance, Strategic Planning, Business Consulting)

Work planning and execution under limited guidance;

Strong ability to communicate insights clearly to both technical and non-technical audiences.

Required: Excel, advanced SQL, Python

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).