Business Intelligence Analyst

Hybrid position (2 days per week) based in São Paulo.

Please submit your resume in English.

WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.

WHAT YOU’LL DO

As part of the NPS Prism team, you will play a key role in supporting commercial operations and client engagement by leveraging data and insights to drive business growth. Your responsibilities will include:

1. Go-to-Market Strategy: Collaborate with Bain practices, partners, and target industry teams to develop commercial approaches and refine our selling story in new markets.
2. Data Analysis & Automation: Extract and analyze data, build dashboards, and automate recurring requests to enhance efficiency in commercial and client engagement activities.
3. Insights Generation: Support the commercial team by analyzing Prism data across industries, identifying key trends, and translating them into actionable insights for clients.
4. Data Validation & Quality Control: Ensure data accuracy and integrity by reviewing and validating datasets and instruments used in NPS Prism.
5. Client Support & Enablement: Assist in creating content for demos, client trainings, and sales materials to strengthen engagement and adoption.
6. Excellence in Execution: Utilize advanced analytical tools to deliver zero-defect work and uphold high-quality standards across all tasks.

ABOUT YOU

We are looking for a data-driven and commercially savvy professional with:

1. 2–3 years of experience in customer insights, primary market research, analytics, or a related field—preferably within a consulting firm, market research agency, or data provider.
2. Fluency in English (both written and spoken) is required.
3. Strong analytical and problem-solving skills, with the ability to interpret complex data and generate meaningful insights.
4. Proficiency in Microsoft Excel and PowerPoint (advanced skills required).
5. Experience in data tools-ETL (Alteryx, Python e SQL) and data visualization tools (such as Tableau and PowerBI)
6. Ability to manage multiple priorities and work effectively under pressure.
7. Prior experience in similar primary research studies or design of such studies is preferred.
8. Educational background in Business Analytics, Business Intelligence, Market Research, Engineering or a related field is preferred.