Customer Support Specialist (English)

Lodgify; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading software company is seeking a Customer Support Specialist to assist customers using their innovative platform. You will be responsible for troubleshooting issues, providing support via different channels, and ensuring customer satisfaction in a dynamic, international environment.

Serviços

Work from home

Expense Coverage for Computers & Gadgets

Travel to yearly team-building events

Referral program for extra earnings

Virtual team activities

Qualificações

• Experience in customer support role for at least 2 years.
• Strong English communication skills required.
• Ability to work independently in fast-paced environments.

Responsabilidades

• Guide customers via email, phone, and chat.
• Troubleshoot complex software issues.
• Collaborate with the development team to resolve customer issues.

Conhecimentos

Troubleshooting

Verbal Communication

Written Communication

CRM Software Experience

Formação académica

2+ years in customer support or tech support

Ferramentas

Zendesk

Intercom

Freshdesk

Descrição da oferta de emprego

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Lodgify is not just any startup. We're a fast-growing company leading the vacation rental industry with our innovative software, and we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

About the role

We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!

As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.

How will you make an impact:

• Provide guidance to customers via email, phone, and chat.
• Troubleshoot complex issues related to the Lodgify software.
• Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible.
• Identifying and documenting bugs or issues in the Lodgify software.
• Developing technical documentation for internal and external use.
• Ensuring customer satisfaction and timely issue resolution.

What makes you a great

• Minimum 2 years of experience in customer support, tech support, or a similar
• Strong verbal and written communication skills in English are a must.
• Excellent troubleshooting skills and ability to diagnose complex platform-related issues.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.

How can you earn extra bonus points:

• Experience in the travel or hospitality industry is a plus!

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

The freedom to work from home.

Salary in EUR/USD!

️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

Great culture & working environment with an international team of over 60 different nationalities.

Travel to our yearly team-building events at company's expense.

Boost your earning potential with our referral program that offers paid compensation.

Dive into a career adventure with endless opportunities for growth and development.

Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

*Benefits offered may differ based on the type of contract that is issued

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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