Customer Support Specialist

Patrianna Limited; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the iGaming sector is looking for a dedicated Customer Support Specialist to enhance its team in São Paulo. The role involves engaging with customers through various channels and ensuring excellent service delivery. Ideal candidates are communicative, problem solvers with a passion for customer satisfaction and an ability to adapt to a fast-paced work environment.

Serviços

Competitive salary

Flexible, remote work environment

Opportunities for training and development

Potential for career growth

Qualificações

• Minimum of 1 year in a customer service role, preferably in igaming.
• Strong contact handling and active listening skills.
• Excellent communication and presentation skills in English.

Responsabilidades

• Provide accurate information and resolve customer issues professionally.
• Maintain and update customer records and interaction logs.
• Meet performance goals aligned with the company's KPIs and SLAs.

Conhecimentos

Contact handling

Active listening

Communication

Presentation skills

Formação académica

Bachelor’s degree preferred

At least 2 years of college education

Ferramentas

Zendesk

Descrição da oferta de emprego

Join to apply for the Customer Support Specialist role at Patrianna

Join to apply for the Customer Support Specialist role at Patrianna

Overview

At Patrianna, we're seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role is ideal for someone who is highly communicative, loves solving problems, and is committed to exceeding customer expectations. You will be a crucial part of our Customer Support Team, engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule that includes weekends and public holidays.

Overview

At Patrianna, we're seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role is ideal for someone who is highly communicative, loves solving problems, and is committed to exceeding customer expectations. You will be a crucial part of our Customer Support Team, engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule that includes weekends and public holidays.

Key Responsibilities

• Customer Interaction: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally.
• Record Management: Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
• Problem Resolution: Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
• Product Insight: Recommend potential products or services by analyzing customer needs and feedback.
• Performance Goals: Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs.
• Customer Engagement: Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.
  
  

Qualifications

• Experience: Minimum of 1 year in a customer service role, in the the igaming industry (casino/sportsbooks/social gaming).
• Education: Bachelor’s degree preferred or at least 2 years of college education.
• Skills: Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English.
• Characteristics: Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision.
  
  

Technical Requirements

• Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Minimum 8 GB RAM, 1 GB HDD space
• Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
• USB headset (noise-canceling), web camera
  
  

Benefits

• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company
  
  

About Patrianna

Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills in an international setting, Patrianna offers an unparalleled opportunity for professional advancement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Software Development

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