Customer Support Specialist

Jobtailor; São Caetano do Sul; Presencial; BRL 27 000 - 47 000; Tempo integral

Resumo da oferta

A Jobtailor em São Caetano do Sul busca profissional para atuar no suporte ao cliente, com foco na experiência e satisfação. O cotidiano envolve atividades de BackOffice, procedimentos contratuais de planos móveis e validação de documentos com órgãos como SFA e Receita Federal.

Você irá analisar cadastros, preparar cotações, adicionar linhas, realizar portabilidade numérica e ajustar cadastros para casos não cobertos pelos processos padrão, assegurando conformidade com políticas internas e

Qualificações

• Ensino médio completo ou equivalente.
• Boas habilidades de comunicação verbal e escrita.
• Capacidade de lidar com múltiplos sistemas simultaneamente.

Responsabilidades

• Fornecer suporte ao cliente offline com foco na experiência.
• Trabalhar para garantir satisfação do cliente.
• Realizar atividades de BackOffice (BKO).
• Apoiar procedimentos contratuais de planos móveis.
• Analisar documentos e validar signatários e preços de planos.
• Verificar regras de negociação e preços de planos/serviços.
• Verificar cadastros de clientes com SFA, Receita Federal e Sintegra.
• Atualizar e corrigir cadastros no SFA, mantendo a integridade de dados.
• Preparar cotações e gerenciar portabilidade numérica e transferências.
• Garantir conformidade com políticas internas e requisitos regulatórios.

Conhecimentos

Customer Support

Data Management

Regulatory Compliance

MS Office Proficiency

Analytical Mindset

Formação académica

Ensino médio completo

Ferramentas

SFA

VivoCorp

Receita Federal

Sintegra

Descrição da oferta de emprego

• Provide offline customer support to clients;


• Work with a focus on customer experience and satisfaction;


• Perform BackOffice (BKO) activities;


• Support contractual procedures related to mobile line products;


• Analyze request documentation in VivoCorp and Simplifique; validate the legitimacy of signatories, negotiation rules, and plan/device pricing; check registrations in SFA and Receita Federal/Sintegra; correct data in SFA when necessary;


• Verify negotiation rules, and plan, service and device pricing;


• Query and validate customer registration information using internal systems (SFA) and official authorities such as Receita Federal and Sintegra;


• Make corrections and updates to customer records in SFA, ensuring data integrity;


• Prepare quotes and add new lines in VivoCorp; validate existing lines; update customer records; perform number portability and ownership transfers; customize lines for cases not covered by the system's mass processes;


• Add new lines, validate existing lines, and perform customer record adjustments;


• Customize lines and handle specific requests not covered by the system's mass processes;


• Ensure compliance with internal policies, regulatory requirements, and operational procedures.

Requirements

• Be at least 18 years old;


• High school diploma or equivalent;


• Good verbal and written communication skills;


• Proficiency in Microsoft Office and typing skills;


• Empathetic; assertive communicator; analytical mindset; conflict management skills; problem-solver; positive attitude; and ability to personalize service;


• Comfortable working with multiple systems and processes simultaneously.

Core Competencies

Demonstrates strong customer support capabilities with a focus on customer experience and satisfaction, while ensuring compliance with internal policies and regulatory requirements. Proficient in data management and validation using internal systems and external authorities.

Highest-signal resume keywords

• Customer Support


• Data Management


• Regulatory Compliance


• Microsoft Office Proficiency


• Analytical Mindset

ATS Optimization Keywords

Hard Skills

• Data Validation


• Quote Preparation


• Customer Record Management


• Negotiation Rules Verification


• Plan Pricing Analysis

Soft Skills

• Verbal Communication


• Written Communication


• Empathy


• Conflict Management


• Problem-Solving

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Experience


• BackOffice Activities


• Operational Procedures


• Contractual Procedures


• Number Portability

Tools & Technologies

• SFA


• VivoCorp


• Receita Federal


• Sintegra