Customer Support Specialist

FBS Inc.; Porto Alegre; Teletrabalho; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A leading global trading and investment platform is seeking a Customer Support Specialist. You will assist customers via chat and tickets, ensuring effective communication and resolution of inquiries. Ideal candidates are fluent in English, Spanish, and Portuguese, with strong communication and problem-solving skills. This remote position offers a competitive salary and comprehensive benefits.

Serviços

Expertise development

Remote work

Friendly atmosphere

Healthcare benefits

Qualificações

• Fluency in English, Spanish, and Portuguese required.
• Experience in customer support is a plus.

Responsabilidades

• Provide assistance in chats and tickets, responding to inquiries.
• Maintain KPI levels and stay informed about company policies.
• Escalate complex issues to senior agents.

Conhecimentos

Communication

Problem Solving

Customer Service

Empathy

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

FBS

FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading, with quick adaptation to the user's preferences and pursuits.

Our team consists of more than 450 professionals from 15 countries. FBS has established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

1. Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
2. Maintain KPI levels in accordance with department standards.
3. Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
4. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
5. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
6. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English, Spanish, and Portuguese fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• You possess excellent customer service skills: empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development: work with top professionals, networking opportunities, and training at the company's expense.
• Impact on results with minimal bureaucracy, allowing you to influence processes and global operations.
• Comfortable conditions: remote work, friendly atmosphere, and rich corporate life.
• Stability: competitive salary and comprehensive benefits system (healthcare, sick leave pay, etc.).