Customer Support Associate

Odin; Brasil; On-site; BRL 133,920 - 167,400; Full time

Job summary

Odin is looking for a Customer Operations Specialist in Brazil to enhance customer experiences and respond to inquiries with authority and clarity. This role is central to ensuring customer satisfaction while maintaining high service standards.

The ideal candidate will have over three years of experience in operational roles, preferably in finance or fintech, and must possess excellent English communication skills.

Qualifications

• 3+ years in customer-facing operational roles.
• Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus.

Responsibilities

• Respond to customers and enhance their experience.
• Triage support and legal/compliance inquiries.
• Advocate for customer issues until resolved.
• Set standards for customer interactions.

Skills

Fluency in English

Strong writing skills

Customer service orientation

Ability to handle pressure

Job description

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre‑seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, but also new companies creating everything from synthetic brains to small nuclear reactors.

Responsibilities

• Responding to customers is central to the role, but your measure of success is making the experience better.
• Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.
• Triage with judgment: spot what’s urgent, what’s risky (money or compliance), what can be self‑served and what genuinely needs Product, Ops or Compliance, and route accordingly.
• Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
• Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

• Fluency in English is a must have.
• You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
• You take real pride in customer‑facing work. You see it as a craft, not a stepping stone, and you’re allergic to “computer says no” responses.
• You have at least 3 years of experience in customer‑facing operational roles. Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus, because our customers and the questions they ask require domain credibility.
• You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer‑level, no apology theatre, no fluff.