Customer Support Agent (Level III) – Onboarding

Jobtailor; Osasco; Presencial; BRL 39 060 - 58 032; Tempo integral

Resumo da oferta

Jobtailor is seeking a customer support specialist in São Paulo. You will handle customer interactions via voice and Microsoft Teams, guide users in company systems and the corporate app, and explain features, processes, workflows, and operational requirements.

The role involves assisting with documentation, addressing inquiries about high-value shipments, and logging all interactions. You will follow safety protocols and escalate issues per the standard workflow.

Qualificações

• High school diploma or equivalent.
• Remote (home office) work model.
• Workspace for home office: desk, chair, quiet environment.
• Residence in São Paulo / Greater São Paulo.
• On-site Osasco office when required by management.
• Wired internet with >10 Mbps (no Wi-Fi).
• Strong verbal and written communication skills.
• Consultative, patient, solution-oriented profile.
• Ability to explain processes and guide users.
• Availability Monday to Friday, 9:00–18:00.

Responsabilidades

• Handle customer interactions via voice and Microsoft Teams.
• Guide customers in using company systems and the corporate app.
• Explain features, processes, workflows, and operational requirements.
• Assist with sending documentation and understanding usage rules.
• Address inquiries related to sensitive shipments (high volume or high value).
• Adhere to safety and security protocols in transportation and logistics.
• Log interactions, referrals, and information in the system.
• Escalate issues according to the established support workflow.

Conhecimentos

Verbal Communication Skills

Written Communication Skills

Problem-Solving Skills

Remote Work Capability

Consultative Profile

Microsoft Teams

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Teams

Descrição da oferta de emprego

• Handle customer interactions via voice and Microsoft Teams;
• Guide customers in using company systems and the corporate app;
• Explain features, processes, workflows, and operational requirements;
• Assist with sending documentation and understanding usage rules;
• Address inquiries related to sensitive shipments (high volume or high value);
• Adhere to safety and security protocols applicable to the transportation and logistics sector;
• Log interactions, referrals, and information in the system;
• Escalate issues according to the established support workflow.

Requirements

• High school diploma or equivalent;
• Ability to work in a remote (home office) model;
• Have an appropriate workspace for home office (desk, chair, and a noise-free environment);
• Residence in São Paulo / Greater São Paulo;
• Availability to work on-site at the Osasco office when required by the company/management;
• Wired internet connection with more than 10 Mbps (do not use Wi‑Fi);
• Strong verbal and written communication skills;
• Consultative, patient, and solution‑oriented profile;
• Ability to clearly explain processes and guide users;
• Availability to work Monday to Friday, 9:00 AM to 6:00 PM.

Core Competencies

Demonstrates strong verbal and written communication skills while guiding customers through company systems and processes. Adheres to safety and security protocols in the transportation and logistics sector, ensuring effective customer interactions and issue resolution.

Highest-signal resume keywords

• Customer Interaction Management
• Verbal Communication Skills
• Written Communication Skills
• Problem-Solving Skills
• Remote Work Capability

ATS Optimization Keywords

Soft Skills

• Consultative Profile
• Patient Attitude
• Solution-Oriented Approach

Industry Keywords

• Transportation
• Logistics
• Safety Protocols
• Operational Requirements
• High Volume Shipments
• High Value Shipments

Tools & Technologies

• Microsoft Teams