Customer Support Agent

Blaze; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Blaze está à procura de um Agente de Suporte ao Cliente para se juntar à sua equipe dinâmica. Este profissional será responsável por responder a solicitações de clientes, garantindo uma experiência excepcional enquanto trabalha em um ambiente remoto. A posição requer fluência em português e inglês, habilidades de comunicação e uma abordagem orientada para o cliente.

Serviços

100% Trabalho remoto

Tempo livre pago

Qualificações

• Fluente em inglês e nativo em português.
• Habilidade em digitação de pelo menos 25 WPM.
• Capacidade de adaptar-se a diferentes tipos de clientes.

Responsabilidades

• Responder a solicitações dos clientes via chat ao vivo e e-mail.
• Identificar e avaliar as necessidades dos clientes para garantir a satisfação.
• Construir relacionamentos positivos com os clientes.

Conhecimentos

Orientação ao cliente

Comunicação

Resolução de problemas

Multitasking

Paciência

Descrição da oferta de emprego

Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions
  
  
  

Requirements

• Fluent in English, knowledge in other languages is a plus.
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
  
  
  

Benefits

Other details:

• 100% Remote work
• Paid time off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Blaze by 2x

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