Customer Support Agent

Pacifica Continental; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

Une maison de jeux sportifs de premier plan recherche un Agent de Support Client pour rejoindre son équipe à São Paulo. Le candidat idéal sera orienté vers le client, avec des compétences exceptionnelles en communication et une capacité à résoudre des problèmes. Le rôle exigeait une flexibilité pour des horaires tournants et le travail sur site.

Serviços

Environnement de travail moderne

Opportunités de carrière

Pack de rémunération compétitif

Plan de santé exceptionnel

Qualificações

• Expérience en service client ou dans un poste similaire est un atout.
• Maîtrise du portugais et anglais (oral et écrit).
• Capacité à gérer son temps efficacement.

Responsabilidades

• Répondre aux requêtes clients par téléphone, email, et chat.
• Gérer et résoudre les plaintes des clients.
• Mettre à jour les bases de données internes avec les informations des clients.

Conhecimentos

Orienté client

Compétences en communication

Résolution de problèmes

Multitâche

Descrição da oferta de emprego

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

• Proficiency in Portuguese
• Fluent in English (verbal and written)
• Experience as a customer service agent or in a similar CS position would be an asset
• Familiarity with our industry a plus
• Customer oriented approach with excellent communication and problem solving skills
• Ability to multi-task, prioritize and manage time effectively.
• Computer literate
• Flexibility to work rotating shifts 24/7
• Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).

Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:

• A friendly and modern working environment
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.

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