Customer Support Agent, Brazil

WPT Global; Brasil; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

WPT Global is looking for a Customer Support Agent based in Brazil to provide exceptional service to a diverse customer base. This fully remote role requires expertise in the gambling industry and fluency in Portuguese and English, focusing on troubleshooting and enhancing customer experiences.

Serviços

Competitive Salary

Quarterly Performance Reviews

Uncapped Bonuses

Fully Remote Role

Conference & Event Attendance

Tech Setup Budget

Monthly L&D Hours

Empathetic Culture

Qualificações

• Proven expertise in customer support within the gambling industry.
• Fluency in both Portuguese and English.
• Exceptional communication skills.

Responsabilidades

• Responding to customer inquiries across multiple platforms.
• Handling credit tickets and cash transactions.
• Providing expert support for escalated issues.

Conhecimentos

Customer Support

Multitasking

Communication

Problem Solving

Empathy

Formação académica

Experience in gambling industry

Fluent in Portuguese and English

Descrição da oferta de emprego

About WPT Global

Since WPT's inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

About WPT Global

Since WPT's inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that's as exhilarating to spectate as it is to play, regardless of one's expertise.

The Role

As a Customer Support Agent, Brazil at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base.

You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions.

In this role, you will also be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction.

Requirements

• Proven expertise in customer support within the gambling industry
• In-depth knowledge of Poker, coupled with a strong passion for the game
• Fluent in both Portuguese and English, with the ability to communicate complex concepts clearly and effectively in both languages
• Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers
• Adept at multitasking and making sound, effective decisions in high-pressure environments
  
  

Responsibilities

• Responding to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries
• Handling manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency
• Providing expert Second Line Support for Asia Teams, addressing escalated issues and ensuring a seamless customer experience
• Contributing to translations as needed, ensuring clear and accurate communication for diverse audiences
• Proactively improving the customer experience by regularly updating FAQ content, conducting quality checks, and optimizing the utilization of current tools for maximum efficiency
  
  
  

Benefits

Competitive Salary

Quarterly Performance Reviews: Regular check-ins leading to even more bonuses.

Uncapped Bonuses: For our top-performing champs, the sky's the limit.

Fully Remote Role: Work from where you thrive, with no fixed hours tying you down.

Conference & Event Attendance: Get front row seats to industry-leading events.

Company Meet-ups: Sometimes digital handshakes turn into real ones.

Tech Setup Budget: Kickstart your home office with the right gear on us.

Monthly L&D Hours: We invest in your growth and skills upgrade.

️ Empathetic Culture: We believe in doing the best work with care and understanding.

Full-Time Employment Everywhere: No matter where your home is on the map.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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