Customer Success Specialist

Toradex; Campinas; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Toradex is looking for a Customer Success Manager to lead onboarding and retention efforts for their Torizon platform. This role requires a strong technical background in embedded systems, exceptional communication skills, and a focus on relationship management. The ideal candidate will contribute to customer success through technical support and strategic engagement in a dynamic technology environment.

Serviços

Agile, globally oriented corporate culture

Flat hierarchy

Opportunities for personal development

Health insurance

Flexible working environment

Qualificações

• 2-5 years in Customer Success or Technical Account Management.
• Solid understanding of embedded Linux environments.
• Fluency in English; German is a plus.

Responsabilidades

• Lead the onboarding of new Torizon customers.
• Build long-term relationships with stakeholders.
• Monitor product usage data and improve adoption.

Conhecimentos

Technical understanding of embedded systems

Communication

Relationship-building

Problem-solving

Organizational skills

Descrição da oferta de emprego

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

About Torizon

Torizon is Toradex's industrial Linux platform designed for easy-to-use, secure, and efficient embedded system development and deployment. We help customers streamline the development of embedded Linux devices, improve remote management, and maintain long-term product reliability and security.

We’re looking for a Customer Success Manager (CSM) who will act as a trusted advisor to our customers throughout their journey with Torizon. This role is ideal for someone with a strong technical understanding of embedded systems or software-as-a-service (SaaS) platforms, combined with exceptional communication and relationship-building skills.

Responsibilities

Lead the onboarding of new Torizon customers, ensuring smooth integration and adoption of the platform.

Understand customer goals and use cases to guide setup and best practices.

Conduct platform walkthroughs and help define key success metrics.

Relationship Management

Serve as the main point of contact for post-sales technical and strategic inquiries.

Build strong, long-term relationships with engineering and product stakeholders.

Act as the customer’s advocate internally at Toradex, championing feature requests and issue resolution.

Product Adoption & Retention

Monitor product usage data and proactively engage customers to improve adoption.

Identify upsell/cross-sell opportunities in collaboration with the sales and product teams.

Conduct periodic business reviews to measure outcomes, ROI, and satisfaction.

Issue Resolution & Support Collaboration

Work closely with the support and engineering teams to resolve technical issues quickly and effectively.

Coordinate customer feedback and contribute to the continuous improvement of the Torizon experience.

Content & Community Contribution

Assist in creating customer-facing content such as onboarding materials, how-to guides, and knowledge base articles.

Support webinars, workshops, and community initiatives to grow the Torizon user base.

Requirements

2–5 years of experience in a Customer Success, Technical Account Management, or Solutions Engineering role—preferably in embedded software, DevOps platforms, or industrial IoT.

Solid understanding of embedded Linux environments, device deployment pipelines, or container-based systems (e.g., Docker).

Familiarity with CI/CD tools, OTA updates, and device fleet management is a strong plus.

Strong interpersonal and communication skills with a customer-first mindset.

Highly organized with a proactive and problem-solving attitude.

Fluent in English; additional languages (especially German) are a plus.

Nice to Have

Experience working in a SaaS or subscription-based product model.

Familiarity with tools like Jira, Salesforce, HubSpot, or similar CRM systems.

Prior involvement in product-led growth initiatives or developer experience programs.

Why Join Toradex?

• Agile, globally oriented and inter-cultural corporate culture.
• Work on the latest HW technology with early access to major SoC vendor
• Enjoy a flat hierarchy where you may truly shape our HW and SW offerings
• Count on a diverse team of experienced HW and SW engineers
• Variety of knowledge sharing, training and self-development opportunities
• The opportunity to play a key role in shaping your own work processes and your work environment.
• Contemporary employment conditions, modern office space and a flexible working environment.
• Opportunities for your personal development.
• Salary compatible with the market
• Health insurance

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

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