Customer Success Manager 2

Equinix; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Equinix seeks a Customer Success professional to manage relationships and enhance client satisfaction in a hybrid work model. This role involves onboarding clients, analyzing data, and collaborating with a global team. Join us to further your career in a supportive and diverse environment, contributing to impactful projects.

Qualificações

• Previous experience in customer success.
• Intermediate to advanced conversational English.

Responsabilidades

• Manage B2B customer relationships.
• Onboard new clients and users.
• Conduct Customer Business Reviews (CBRs).

Conhecimentos

Customer Relationship Management

Data Analysis

Communication

Problem Solving

Descrição da oferta de emprego

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values and vital to our success.

What will you do:

• Manage B2B customer relationships;
• Onboard new clients and users;
• Retain clients through NPS;
• Identify upsell opportunities and product upgrades;
• Conduct Customer Business Reviews (CBRs);
• Analyze data and reports;
• Collaborate with stakeholders across teams;
• Meet KPIs such as NPS, Health Checks, CBRs, and lead generation.

What do you need to have:

• Availability to work in a hybrid model, with 2 days onsite (Tuesdays and Wednesdays) at our office located in Av. Paulista (Consolação) and the rest remote, from 9 am to 6 pm;
• Intermediate to advanced conversational English to work with the global team;
• Previous experience in customer success.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political or organizational affiliation, victim status, or any other protected status under applicable law.