Customer Success Manager

Adept Global; São Paulo; Presencial; BRL 60.000 - 85.000; Tempo integral

Resumo da oferta

Uma empresa inovadora em tecnologia está à procura de um Associate Client Partner para atuar como ponto de contato central para clientes. Neste papel, você coordenará atividades de projetos, resolverá problemas e garantirá a documentação necessária para a cobrança e o suporte. Esta posição requer fortes habilidades de comunicação, capacidade de resolução de problemas e experiência em ambientes colaborativos, especialmente em tecnologias de saúde. O candidato ideal deve ter graduação em qualquer disciplina e ser fluente em português e inglês, pronto para enfrentar desafios em um ambiente dinâmico.

Qualificações

• Experiência em operações e produtos tecnológicos é uma vantagem.
• Fluência em inglês é necessária.
• Experiência no setor de saúde é um plus.

Responsabilidades

• Atuar como ponto de contato principal para parceiros clientes, coordenando a comunicação e a gestão de projetos.
• Colaborar com equipes de software para facilitar a implantação e resolução de problemas dos clientes.
• Gerenciar e documentar solicitações através de tickets, garantindo uma comunicação eficaz com a equipe interna.

Conhecimentos

Comunicação

Análise

Resolução de Problemas

Colaboração em Equipes

Formação académica

Graduação em qualquer disciplina

Descrição da oferta de emprego

Department: Client success and operations, Lung cancer Org

Years of Experience: 2-4 Years

Employment Type: Full-time, Contract

Job Description

As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. Your role involves efficient ticket management, meeting support, documentation, and ensuring timely invoicing and financial coordination. You will master the nuances of AI in healthcare along with diverse set of clients spread across various geographies.

Roles and Responsibilities:

• Engagement and Communication: Act as the primary point of contact for client partners, handling various project action items and managing client communication groups and channels.
• Project Coordination: Collaborate with on-ground teams, program teams, and administrative teams to facilitate the deployment of our software. Occasional travel may be required on a project basis.
• Issue Resolution: Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.
• Ticket Management: Create and manage tickets for customer complaints, deployment, and engineering requests. Ensure that tickets are closed with client confirmations and maintain comprehensive documentation with records on internal channels.
• Meeting Support: Attend meetings and record minutes in a well-structured format for internal use. Additionally, assist in creating PowerPoint presentations when necessary.
• Documentation and Reporting: Maintain client boards with up-to-date documentation and report relevant statistics on internal communication channels.
• Financial Coordination: Ensure timely invoicing for clients and coordinate with the finance team to facilitate prompt closure of financial transactions.

Skills and Expertise

• Graduation in any discipline. Healthcare industry is a plus
• You have excellent communication skills, both written and verbal
• You excel in analytical thinking and problem solving.
• You enjoy learning about technology products, having tech ops experience is a bonus
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in cross-team collaboration and support.

Other Considerations

• The role will have travelling requirements, both domestic and international.
• Native Portuguese speakers with English fluency

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Customer Service, and Consulting

• Industries

  Software Development and Technology, Information and Media

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