Customer Success Manager

Cymulate; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in cybersecurity is seeking a Customer Success Manager to enhance client relationships and optimize the use of their solutions. The ideal candidate will have extensive experience in customer success, strong communication skills, and a proactive approach to problem-solving. This role involves guiding clients through onboarding, providing insights into emerging threats, and ensuring they achieve their security goals. If you are passionate about cybersecurity and customer success, this opportunity is for you.

Qualificações

• 5+ years of experience in customer success or project management.
• Fluency in Spanish, English, and Portuguese.

Responsabilidades

• Serve as the primary contact for customers, guiding onboarding and success planning.
• Act as a trusted cybersecurity advisor, providing best practices and insights.

Conhecimentos

Customer Success

Project Management

Problem-Solving

Communication

Interpersonal Skills

Descrição da oferta de emprego

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Make Your Mark

Cymulate's Continuous Security Validation enables companies to challenge, assess, and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients, we strive to deliver the highest level of service. Our team comprises the very best people for the job. As we grow, we're always looking for individuals with the skills, experience, and personality to help us shine. Recognized on Gartner, G2, and Glassdoor, our clients and employees appreciate what we do.

What you will do:

• Serve as the primary contact for customers, guiding onboarding, success planning, and ongoing optimization of Cymulate solutions.
• Act as a trusted cybersecurity advisor, providing best practices, insights into emerging threats, and guidance on leveraging Cymulate's platform to improve security posture.
• Proactively educate customers on functional capabilities, new features, and upgrades aligned with their business needs and security goals.
• Measure and report on customers' achievement of key performance indicators.
• Identify opportunities to expand Cymulate's usage within the customer's organization.
• Gather feedback to help develop and improve the product by identifying recurring issues and feature requests.

What you will have:

• 5+ years of experience in customer success, project management, or consultative roles, especially managing enterprise accounts in cybersecurity.
• Fluency in Spanish, English, and Portuguese.
• Experience in cybersecurity with the ability to communicate technical concepts effectively to technical and non-technical stakeholders.
• Experience as a cybersecurity consultant is advantageous.
• Proactive problem-solving skills and the ability to make independent decisions.
• Proven success in building long-term relationships with enterprise clients, fostering trust, and exceeding retention and growth targets.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Computer and Network Security