Customer Success Engineer, Brazil

Irisity AB; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Irisity seeks a Customer Success Engineer based in Brazil (ideally Sao Paulo) who speaks native Portuguese and is proficient in English. You will coordinate with the global CS Engineering team, focusing on the Brazilian market and building strong relationships with channel partners, end customers, and VMS partners.

The role blends technical presales, deployment support, training, and escalation coordination across a fast-growing security tech company. Travel within Brazil is expected as needed.

Qualifications

• 5+ years in video analytics or related field with customer success or solutions engineering.
• Knowledge of VMS, cloud, networks, servers and storage.
• Hands-on Kubernetes deployment and Linux administration experience.
• Strong communication and cross-functional collaboration in Brazil.

Responsibilities

• Coordinate with global CS Engineering and distributor networks in Brazil.
• Deliver demonstrations, POCs, RFQs, and customer-facing presentations.
• Assess requirements and propose scalable, secure analytics solutions.
• Enable partners with training, docs, and deployment guidance.
• Manage escalations and own relationships from onboarding to renewal.

Skills

Portuguese (Native)

English (Pro)

Kubernetes

Linux

Customer Success

Pre-sales

Education

Bachelor's degree

Tools

Rancher

Kibana

Elasticsearch

Cloud infrastructure

Job description

Irisity develops and produces an industry-leading suite of advanced video analytics products using cutting-edge AI technologies for the video surveillance and security industry.

We are seeking a Customer Success Engineer based in Brazil (ideally in Sao Paolo) who is a native Portuguese speaker and professionally proficient in written and spoken English. The ideal candidate wants to be part of an exciting future in a high-growth industry and a fast-moving company.

You will coordinate with the global Customer Success Engineering team, with the Director of Customer Success Engineers, based in the US, as your primary Irisity contact. The primary focus is the Brazilian market, while working closely with colleagues globally. It is therefore important that you bring strong familiarity with the Brazilian market and the ability to build productive relationships with our current and new channel partners, end customers, and VMS partners.

Key Responsibilities

Customer Success Engineer Responsibilities

• The role combines technical presales and solution guidance, deployment support and partner enablement, and escalation coordination.
• Work closely with the sales organization to ensure that we give appropriate attention to a defined set of integrators, consultants, end customers, and distributors. You will be the central point for educating partners and building Irisity analytics knowledge and deployments in Brazil.
• Deliver partner and customer presentations, demonstrations, end-to-end proofs of concept, and RFQ/bid proposals to increase the win rate.
• Assess customer requirements and recommend scalable, secure, and supportable video analytics solutions – and take it forward to secure renewals and expansion by demonstrating value and strong customer insight.
• Enable partners through training, documentation, reference architecture, and practical deployment guidance.
• Promote partner self-sufficiency while supporting complex opportunities and customer risks.
• Maintain dotted-line responsibility for Tier 1 cases and coordinate high-priority escalations through resolution or documented handoff.
• Own trusted technical relationships with channel partners and end customers from onboarding through adoption, renewal, and expansion.
• Understand business objectives, technical requirements, success measures, risks, and evolving needs.
• Maintain clear success plans and conduct regular reviews of customer health, adoption, and outcomes.
• Act as the customer’s technical advocate and coordinate the appropriate internal resources.

Technical Background and Expectations

• Ideally 5+ years of experience in video analytics, video surveillance, VMS, or a related technical field, including customer success, solutions engineering, deployment, implementation, or support responsibilities.
• Knowledge of VMS integrations, cloud, network, server, storage, and camera infrastructure.
• Hands-on experience deploying and supporting applications on CNCF-conformant Kubernetes.
• Administration-level Linux knowledge, preferably Ubuntu 22.04 and/or RHEL 7.9, including filesystems, command-line administration, permissions, users, sudo, and networking.
• Strong knowledge of hardware architecture and sizing for video analytics deployments, including CPU and memory requirements, GPU selection and capacity planning, video decoding and AI processing workloads, storage performance and retention calculations, RAID and redundancy considerations, and network throughput requirements.
• Experience with Kubernetes management, logging, and monitoring tools such as Rancher, KubeSphere, Elasticsearch, and Kibana.
• Strong troubleshooting, communication, presentation, organization, ownership, and cross-functional collaboration skills. Operational experience managing technical customer and partner relationships across onboarding, adoption, operational support, and escalations in Brazil’s security or technology market. Global experience is also an advantage.

Candidate profile

• You bring a proactive, “let’s get things done” attitude.
• Strong at communicating technical knowledge to non-technical audiences.
• You bring a technical background combined with strong business understanding.
• Meet agreed deadlines for reporting, documentation, risk escalation, and follow-through in company systems.
• Extroverted, with the ability to collaborate across Sales, Product, Engineering, and R&D.
• Service-minded and customer-oriented. You see the glass as half full rather than half empty.
• AI: Strong practical proficiency with general-purpose AI tools to improve the quality and efficiency of everyday work, including opportunity and bid qualification, technical writing, advanced troubleshooting, research, automation, and scripting. This requires the ability to validate AI-generated outputs and apply appropriate judgment, accuracy, confidentiality, and security controls.
• Irisity is an international company, and corporate language is English. Native-level Brazilian Portuguese and professional proficiency in English is required. Spanish is an advantage.
• Ability to travel within Brazil and occasionally elsewhere in Latin America, as agreed.
• Provide reasonable flexibility across time zones for planned global work and critical customer needs.
• A relevant bachelor’s degree is an advantage.

Irisity offers

We offer an exciting and challenging independent contractor engagement with a leading video analytics company. You will collaborate with professional and talented colleagues. As an independent contractor providing services to Irisity, you will contribute to our success and be part of a dynamic international organization experiencing rapid growth.

For more information, please visit our website: www.irisity.com

If you have any questions regarding the role, please contact Asaf Fried at [e-mail].