Customer Service Representative (Remote)

Elite Virtual Assistance; Brasil; Remote; BRL 48,000 - 60,000; Full time

Job summary

Elite Virtual Assistance (EVA) is expanding its remote customer service team to support U.S. health and wellness clinics. The role focuses on empathetic phone support, appointment coordination, and CRM documentation for long-term growth within a supportive, training-oriented environment.

The ideal candidate speaks advanced English, can work U.S. business hours, and has experience in healthcare or service roles. Remote, full-time position with career development opportunities.

Qualifications

• C1/Advanced English proficiency or higher, both written and spoken.
• Strong customer service orientation with a calm, confident phone presence.
• Ability to work standard U.S. business hours (EST or PST shifts available).
• Experience in healthcare, wellness, sales support, or customer service is a plus.

Responsibilities

• Handle inbound/outbound calls with empathy and professionalism.
• Coordinate appointments for warm/high-intent leads and follow-ups.
• Support clinic teams with administrative tasks and CRM note documentation.
• Assist with light social media content and community-building activities.

Skills

Advanced English

Customer service

Phone communication

CRM systems

Tools

CRM platforms

Phone systems

Job description

Schedule: Monday–Friday | Different shifts available (9:00 AM–6:00 PM EST or 9:00 AM–6:00 PM PST)

Compensation: $800–$1,000 USD/month + Performance Incentives

About the Role

At Elite Virtual Assistance (EVA), we connect remote professionals with fast-growing U.S. businesses. We are currently expanding our support team for a growing network of health and wellness clinics across the United States.

We are looking for a Customer Service Representative who is organized, comfortable communicating by phone, and able to provide professional and attentive support to customers and clinic teams. This is a full-time remote position designed for someone seeking a long-term opportunity with a supportive team, ongoing training, professional development, and room to grow as our accounts expand.

Key Responsibilities

• Customer Service & Appointment Coordination: Answer inbound calls with empathy and professionalism, set appointments for warm/high-intent leads, and handle outbound follow-ups to support patient/customer engagement.
• Client Care: Call customers to check in, support them, and document their progress. Capture detailed notes and updates in the CRM to ensure continuity.
• Administrative Support: Assist clinic/business owners with general administrative tasks, calendar management, and email organization.
• Content Support: Occasionally assist with simple social media content creation and community-building initiatives.

Requirements

• C1/Advanced English proficiency or higher, both written and spoken.
• Strong customer service orientation with a calm, confident phone presence.
• Ability to work standard U.S. business hours (EST or PST shifts available).
• Experience in healthcare, wellness, sales support, or customer service is a plus.
• Comfortable learning and using CRMs, phone platforms, and other online systems.
• Strong organization, communication, and multitasking skills.