Customer Service Representative

Talent Global LLC.; Brasil; Remote; BRL 103,000 - 172,000; Part time

Job summary

Talent Global LLC. is looking for a detail-oriented AI-savvy E-commerce Assistant / Customer Service Representative to manage inquiries and support daily operations for a U.S.-based health and wellness brand.

This 100% non-voice role uses Gorgias for customer interactions and emphasizes AI-driven responses. The position is Part-Time (20 hours/week) with EST mornings, remote work, and flexibility for the remaining hours.

Qualifications

• Previous experience in e-commerce customer service preferred.
• Strong organizational skills, attention to detail, and ability to work independently.
• Interest in health, wellness, and nutritional supplements is a plus.

Responsibilities

• Respond to customer inquiries via email and Gorgias, ensuring timely and professional communication.
• Handle order inquiries, shipping updates, refunds, returns, and product-related questions.
• Assist with basic Amazon Seller Central and e-commerce administrative tasks as needed.
• Use AI tools to improve customer support efficiency, draft responses, and streamline workflows.
• Maintain accurate customer records and organize support tickets.
• Support other day-to-day e-commerce operations during periods of low customer support volume.

Skills

AI proficiency

Gorgias familiarity

Strong organizational skills

Attention to detail

Independent work

Tools

Gorgias

Amazon Seller Central

Job description

Employment Type: Part-Time (20 hours/week); 2 hours/day during EST mornings. The remaining 2 hours can be flexible.

Work Arrangement: Remote

Industry: E-commerce / Health & Wellness / Dietary Supplements

About the Client Company

Our client is a U.S.-based health and wellness brand specializing in premium dietary supplements, including magnesium, vitamins, probiotics, and other nutritional products designed to support everyday wellness. The company primarily sells through Amazon and also operates its own e-commerce website.

About the Role

We are seeking a detail-oriented, proactive, and AI-savvy E-commerce Assistant / Customer Service Representative to manage customer inquiries and support daily e-commerce operations. This is a 100% non-voice position, with customer support primarily handled through Gorgias.

Key Responsibilities

• Respond to customer inquiries via email and Gorgias, ensuring timely and professional communication.
• Handle order inquiries, shipping updates, refunds, returns, and product-related questions.
• Assist with basic Amazon Seller Central and e-commerce administrative tasks as needed.
• Use AI tools to improve customer support efficiency, draft responses, and streamline workflows.
• Maintain accurate customer records and organize support tickets.
• Support other day-to-day e-commerce operations during periods of low customer support volume.

Requirements

• Previous experience in e-commerce customer service preferred.
• Familiarity with Gorgias or similar customer support platforms.
• Strong AI proficiency, including practical experience using ChatGPT or similar tools to improve productivity.
• Familiarity with Amazon Seller Central is a plus.
• Strong organizational skills, attention to detail, and ability to work independently.
• Interest in health, wellness, and nutritional supplements is a plus.

Ideal Candidate

Someone who is highly organized, resourceful, and comfortable managing customer support independently while proactively contributing to other e-commerce tasks. The ideal candidate is tech-savvy, AI-fluent, and capable of delivering excellent written customer service.