Customer Experience (CX) Service Analyst

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a contracts and client relations specialist to provide exceptional customer service, maintain relationships with clients, and ensure a smooth, positive experience in every interaction.

You will coordinate with network partners, handle contract changes and cancellations, monitor service metrics, and identify improvement opportunities to drive efficiency and satisfaction across multiple stakeholders.

Qualificações

• Bachelor's degree in Business Administration
• Experience in customer service, commercial support, or partner relationship management
• Experience with administrative and contract management
• Strong communication, negotiation, and problem-solving skills
• Organized, detail-oriented, with a focus on quality delivery
• Ability to work with multiple stakeholders and manage concurrent demands
• Customer-oriented, collaborative, and committed to continuous improvement

Responsabilidades

• Provide customer service and maintain relationships with clients, ensuring a positive experience and appropriate support for their requests
• Serve as the primary point of contact with the Network (DNs), ensuring clear communication, alignment of information, and prompt resolution of requests
• Manage contract cancellation processes, ensuring compliance with internal workflows, legal requirements, and company policies
• Track and manage contract-related requests, ensuring accurate information updates and high-quality service delivery
• Identify opportunities to improve relationship and support processes, contributing to operational efficiency and client and partner satisfaction
• Monitor service and performance metrics, proposing actions for continuous improvement of processes and the experience of the served audiences

Conhecimentos

Customer service

Contract management

Communication

Problem-solving

Organizational skills

Stakeholder management

Formação académica

Bachelor's degree in Business Administration

Ferramentas

Contract Management

Administrative Tools

Service Metrics

Descrição da oferta de emprego

• Provide customer service and maintain relationships with clients, ensuring a positive experience and appropriate support for their requests
• Serve as the primary point of contact with the Network (DNs), ensuring clear communication, alignment of information, and prompt resolution of requests
• Manage contract cancellation processes, ensuring compliance with internal workflows, legal requirements, and company policies
• Track and manage contract-related requests, ensuring accurate information updates and high-quality service delivery
• Identify opportunities to improve relationship and support processes, contributing to operational efficiency and client and partner satisfaction
• Monitor service and performance metrics, proposing actions for continuous improvement of processes and the experience of the served audiences

Requirements

• Bachelor's degree in Business Administration or a related field
• Experience in customer service, commercial support, or partner relationship management
• Experience with administrative and contract management
• Strong communication, negotiation, and problem-solving skills
• Organized, detail-oriented, with a focus on quality delivery
• Ability to work with multiple stakeholders and manage concurrent demands
• Customer-oriented, collaborative, and committed to continuous improvement

Core Competencies

Demonstrates expertise in customer service and relationship management, with a strong focus on contract management, compliance, and operational efficiency. Proven ability to communicate effectively with multiple stakeholders while driving continuous improvement in service delivery.

Highest-signal resume keywords

• Customer Service Experience
• Contract Management
• Communication Skills
• Problem-Solving Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Contract Management
• Administrative Management
• Operational Efficiency
• Service Metrics Monitoring

Soft Skills

• Negotiation Skills
• Detail-Oriented
• Collaborative
• Customer-Oriented

Certifications & Qualifications

• Bachelor's Degree in Business Administration

Industry Keywords

• Client Relationship Management
• Compliance
• Quality Delivery
• Stakeholder Management