Customer Service/Operations Admin (School) | 5 Days | Up to S$3,000 | Day Shift

HEY ROCKET PTE LTD; Região Norte; On-site; BRL 123,000 - 148,000; Full time

Benefits offered by this job

5-day work week

Flexible working hours

13 days leave

Job summary

HEY ROCKET PTE LTD is seeking a school-based Transport Coordination Assistant to support daily student transport operations with a balance of customer interaction and coordination tasks. The role is designed for candidates who prefer structured schedules and a purposeful position.

You will communicate with parents, guardians and school staff, provide timely updates via calls, messages, and email, and coordinate scheduling and routing with transport teams while monitoring GPS-tracked bus

Qualifications

• 1–2 years of customer service, admin, or coordination experience.
• Ability to handle fast-paced or urgent situations.
• Good communication and problem-solving skills.
• Organized and detail-oriented.
• Familiar with basic systems (CRM or tracking tools preferred).

Responsibilities

• Act as the main point of contact for parents, guardians, and school staff
• Provide timely updates via calls, messages, and email
• Handle feedback and resolve issues in a professional manner
• Coordinate with transport teams on scheduling and routing
• Monitor bus movements using GPS systems
• Maintain records and support daily administrative tasks

Skills

Customer service

Administration

Coordination

Communication

Tools

CRM systems

Tracking tools

Job description

Join a school-based environment where you'll support daily student transport operations. This role offers a good balance of customer interaction and coordination work, ideal for candidates who prefer structured schedules and a purposeful role.

What You'll Be Doing

• Act as the main point of contact for parents, guardians, and school staff
• Provide timely updates via calls, messages, and email
• Handle feedback and resolve issues in a professional manner
• Coordinate with transport teams on scheduling and routing
• Monitor bus movements using GPS systems
• Maintain records and support daily administrative tasks

Who We're Looking For

• 1-2 years of customer service, admin, or coordination experience
• Able to handle fast-paced or urgent situations
• Good communication and problem-solving skills
• Organized and detail-oriented
• Comfortable using basic systems (CRM or tracking tools preferred)

Salary & Others

• Salary: Up to S$3,000
• 5-day work week
• Working hours: 6:30 AM - 5:00 PM | 7:30 AM - 6:00 PM (Flexi hours)
• Leave: 13 days (7 days annual + 6 days additional + special leaves)
• Location: North area
• Stable, school-based environment