Customer Service Officer

Search Personnel Pte Ltd; Região Norte; Presencial; BRL 163 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

14 days annual leave

AWS (Annual Wage Supplement)

Resumo da oferta

Search Personnel Pte Ltd is seeking a Customer Service Officer (Inquiry/Quotation) for our Singapore operation. The role covers end-to-end order management for corporate customers, fast responses to inquiries, and prompt quotation preparation from our Ang Mo Kio office.

Ideal candidates have a Diploma or Degree with 3+ years of relevant experience and strong English skills. The position is permanent with a 5-day work week, after-hours work as needed, and compensation up to SGD 4,200 plus AWS,

Qualificações

• Degree or Diploma holder with at least 3 years of relevant working experience.
• Strong command of spoken and written English.
• Able to work after office hours when required.

Responsabilidades

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests.
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation.
• Prepare and submit quotations to customers promptly.
• Prepare and submit documents required by customers in their respective management systems.
• Proactively update customers on their order status and shipment schedules.
• Maintain accurate and updated records of spare parts price lists for customers.
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments.
• Prepare and submit documentation to assist customers with custom queries.
• Work closely with internal teams to manage customers’ issues & solution implementation.

Conhecimentos

Customer service

English proficiency

Order management

Documentation

Formação académica

Diploma or Degree in related field

Descrição da oferta de emprego

• Position: Customer Service Officer (Inquiry/Quotation)

• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)

• Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm

• Salary (commensurate with experience): Up to $4200 + AWS + Medical + 14 days annual leave

• Duration: Permanent

• Industry: Semiconductor & Electronic

Main Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

• Prepare and submit quotations to customers promptly

• Prepare and submit documents required by customers in their respective management systems

• Proactively update customers on their order status and shipment schedules

• Maintain accurate and updated records of spare parts price lists for customers

• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

• Prepare and submit documentation to assist customers with custom queries

• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience

• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration

• Strong command of spoken and written English

• Able to work after office hours when required