Customer Service Bookkeeper (Remote)

Employer.com; Rio de Janeiro; Remote; BRL 154,719 - 232,078; Full time

Benefits offered by this job

100% remote-first flexibility

Collaborative work culture

Ongoing learning opportunities

Job summary

A remote-first company is seeking a Bookkeeper & Account Manager based in Rio de Janeiro. This role involves maintaining clean accounts, providing client support, and ensuring accurate financial reviews. Candidates should have experience in bookkeeping and client service, alongside strong English communication skills. A degree in Accounting or Finance is preferred. Enjoy a supportive, tech-savvy culture with ongoing development opportunities.

Qualifications

• 1+ year of experience in bookkeeping, auditing, or tax preparation.
• 2+ years of customer-facing or client service experience.
• Excellent spoken and written English proficiency.
• Proficiency in QuickBooks, Xero, or similar accounting software.

Responsibilities

• Categorize transactions, reconcile accounts, and maintain clean ledgers.
• Serve as the main point of contact for your clients.
• Identify and resolve client concerns proactively.
• Conduct monthly financial reviews.

Skills

Bookkeeping

Client service

Problem-solving

Communication

Attention to detail

Customer service mindset

Education

Degree in Accounting, Finance, or related field

Tools

QuickBooks

Xero

Salesforce

Bench App

Slack

Job description

Why You’ll Love Working Here

If you’re passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench). We offer a remote-first culture, career growth opportunities, and a supportive, people-first team that celebrates clear communication and client success.

Job Description

Bookkeeping & Account Management

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

• Serve as the main point of contact for your clients — small business owners who rely on your guidance
• Provide empathetic, professional, and clear communication across chat, email, and phone
• Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish, ensuring satisfaction and trust
• Collaborate with internal teams using tools like Bench App, Salesforce, and Slack

Qualifications

• 1+ year of experience in bookkeeping, auditing, or tax preparation
• 2+ years of customer-facing or client service experience — ideally supporting U.S.-based clients
• Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
• A strong customer service mindset with the ability to explain financial information clearly and empathetically
• Proficiency in QuickBooks, Xero, or similar accounting software
• High attention to detail, strong problem-solving skills, and a proactive approach
• Degree in Accounting, Finance, or related field (or equivalent experience)

Additional Information

• Must be based in Rio De Janeiro, Brazil and available to work North American business hours (9 AM – 5 PM EST or PST)
• Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow

What We Offer

• 100% remote-first flexibility
• A collaborative, tech-savvy, and people-focused culture
• Ongoing learning and development opportunities to grow your career